Can your CRM handle agent-to-agent commerce?
Linda Pophal //
01 Dec 2025
Customer self-service is better today, but it takes effort to use it successfully.
Phillip Britt //
01 Oct 2025
Our 24th annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
02 Sep 2025
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
02 Sep 2025
Marketing doesn't need more channels; it needs smarter ones. A new carbon optimization layer could transform how brands engage customers and how they measure responsibility.
Mike Turner //
27 Feb 2026
The model where brands optimized to appear in search results is giving way to an environment where AI intermediaries provide synthesized answers.
Jovana Zrnic //
26 Feb 2026
Here's how to use CRM data and AI insights to identify bottlenecks, automate administrative tasks, and make strategic decisions based on what actually drives revenue.
Kevin Randolph //
25 Feb 2026
Modern point-of-sale (POS) systems blur the lines between digital and physical channels, helping retail brands form authentic connections with customers.
Robby Dewling //
19 Feb 2026
Agentic AI combined with customer-facing human agents will transform service.
R "Ray" Wang //
24 Feb 2026
Investors need a window into the health of a business.
Danny Estrada //
18 Feb 2026
Combatting fraud requires a multivector approach, a point on which even branded-calling providers can agree.
Leonard Klie //
28 Jan 2026
There are simple fixes that are surprisingly effective.
Ian Jacobs //
12 Sep 2025