Artificial intelligence is eliminating the busy work that previous sales force automation couldn't handle.
Linda Pophal //
01 Jun 2026
Keeping retail data networks safe is an all-hands-on-deck endeavor.
Phillip Britt //
01 Jun 2026
After many false starts, QR codes have finally found their footing, but marketers need to treat the post-scan experience as seriously as the code itself.
Linda Pophal //
30 Apr 2026
AI might have the best chance of catching data threats at the hands of AI.
Phillip Britt //
30 Apr 2026
Customer journeys rarely unfold in an orderly fashion; they're shaped by intent, timing, behavior, friction, and feedback as they happen.
Onur Alp Soner //
22 Jun 2026
Habit drives more decisions than marketers think.
Michael Blanche //
18 Jun 2026
As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.
Ravi Dodda //
04 Jun 2026
Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.
Andy Fowler //
29 May 2026
It's not conjecture or hyperbole; QR codes truly are back, and this time around they might have actually have staying power.
Leonard Klie //
01 May 2026
A clothing and accessories firm gets a boost from an AI-powered CX platform.
Nancy Jamison //
27 Apr 2026
Agentic AI combined with customer-facing human agents will transform service.
R "Ray" Wang //
24 Feb 2026
No one department should have exclusive responsibility for the customer experience.
Leonard Klie //
04 Mar 2026