As much of the world moved online, all sorts of B2B marketplaces have cropped up, and now marketing on them is far easier.
Phillip Britt //
01 Dec 2022
Tools exist to provide insights into which channels and sites lead to conversions, but they require work.
Linda Pophal //
01 Dec 2022
Determining whether companies can trust the next-best-step suggestions AI makes for agents.
Erik J. Martin //
04 Oct 2022
Our 21st annual awards recognize the vendors and innovators that stood out from the crowd during the past year.
the Editors //
01 Sep 2022
Digital business cards offer an efficient, engaging, and secure approach to creating a unique omnichannel experience.
Sharat Potharaju //
15 Mar 2023
Remote work presents special security challenges, but encrypted file sharing can help by adding an extra layer of security, encoding the information to protect its integrity during transmission.
John Svoboda //
10 Mar 2023
Making adjustments in the areas of checkout, communication, data, and security can improve CX now and build better long-term customer relationships.
Rafael Lourenco //
23 Feb 2023
Text is an amazingly powerful marketing tool, but to build lasting relationships and loyalty, it's important to handle text marketing with care.
Tara Kelly //
14 Feb 2023
Companies will only succeed in the metaverse if they have the right technology, bandwidth, and staff to sustain it.
Leonard Klie //
01 Mar 2023
These innovations are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives.
Donna Fluss //
10 Feb 2023
Your CRM platforms could be holding engagement data your sales reps can exploit now.
Danny Estrada //
22 Feb 2023
The metaverse has enormous potential, but successful applications won't simply happen.
Barton Goldenberg //
14 Nov 2022