Advanced solutions can now sift through customer data from many sources to create a single ‘golden record'
Phillip Britt //
28 May 2019
What's really changed since Europe's major privacy law took effect in May 2018?
Leonard Klie //
25 Apr 2019
Our picks for the top customer service and call center solutions. The 16th annual CRM Service Awards recognizes the leading companies in customer service.
the Editors of CRM magazine //
25 Mar 2019
These vendors provide the products, services, and integrations that add up to innovation
the Editors of CRM magazine //
25 Mar 2019
AI-driven software has embedded itself into a number of retail processes, from inventory management to customer service, and its use is only expected to expand further in the future.
Nikolay Savin //
14 Jun 2019
DPA, also known as intelligent automation (IA), enables you to design and deliver processes built for the digital world, ones that place the customer—and the outcomes they desire—at the center of every journey.
Don Schuerman //
10 Jun 2019
By capturing and analyzing actual customer behavioral data, you can close the voice-of-the-customer blind spot, understanding consumer needs through their actions.
Mark Smith //
04 Jun 2019
Customers expect to have closer relationships with small businesses, so having a CRM platform that is flexible, easy to use, and provides a 360-degree view of their history with you is critical.
Duncan Stockdill //
30 May 2019
It is clear that many organizations still struggle with the same issues thay had 10 or 20 years ago.
Leonard Klie //
28 May 2019
It is clear that many organizations still struggle with the same issues they had 10 or 20 years ago.
Leonard Klie //
06 Jun 2019
When you put customers at the heart of your decisions, you're bound to succeed
Patrick Gibbons //
28 May 2019
Digital transformation initiatives are still giving customers short shrift
L. Nicole France //
25 Apr 2019