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CRM Integration

Customer Relationship Management (CRM) integration increases your CRM's value to your sales force by bringing in additional valuable customer lead data directly through various contact points like a company website or social media presence.

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Customer Service Becomes a Marketing Tool

As businesses today compete on customer experience (CX), marketers have a tremendous opportunity to leverage effective customer problem resolution to increase loyalty and, potentially, sales. This approach integrates marketing and customer service in the ways that CRM always promised.

Phillip Britt // 26 Nov 2019

It’s Not Too Late to Add Text Messaging to Your Marketing Strategy

Customers are showing a growing acceptance of text messaging by businesses

Mary Shacklett // 28 Oct 2019

Strategies to Keep Revenue from Slipping Away

Revenue leakage happens, but you can limit just how much is lost

Mary Shacklett // 01 Oct 2019

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

the Editors of CRM magazine // 26 Aug 2019
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Customer Data Platforms: Striving for a Single View of the Customer

To marketers trying to swim through a flood of disconnected customer data, a CDP can look like the life preserver needed for them to stay afloat. And if it is the real deal, it can be. Here's a look at the CDP field today.

Augie MacCurrach // 26 Nov 2019

How Are CRM and $100 Trillion in Economic Value Connected?

Digital transformation is expected to create enormous value in the coming years, so now's the time to shift to digitizing processes and operations and help your organization support rapid change and innovation.

Katherine Kostereva // 01 Nov 2019

CPQ: Bridging the Divide Between Sales and ERP

If ERP systems and sales processes like lead and pipeline management can't link up properly, sales reps will be the ones left hanging.

Nathan Spiwak // 22 Oct 2019

Drive Customer Engagement Results With Customized, Flexible Communications

Today's business communications must be able to infuse the customer experience with the perfect blend of technology-driven intelligent interactions and personalized service.

Jay Patel // 15 Oct 2019
News
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Making Sense of the Acronym-Laden Industry

Companies can now use an API to incorporate AI into their KPI, all to get more ROI and provide a better UX.

Leonard Klie // 26 Aug 2019

6 Steps for Creating and Leveraging a Digital Assessment

Here's how to ready your organization for digital leadership

Barton Goldenberg // 04 Sep 2019

How Do You Define CX Success?

When you put customers at the heart of your decisions, you're bound to succeed

Patrick Gibbons // 28 May 2019

Don’t Let AI Distract from the Real Problem

It is clear that many organizations still struggle with the same issues thay had 10 or 20 years ago.

Leonard Klie // 28 May 2019
Case Studies
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Best Practices Series
Buyer's Guide Partners