• November 7, 2019

Cogito Partners with Concentrix

Cogito, a provider of real-time emotional intelligence solutions, has signed a reseller partnership with Concentrix, a business services company specializing in customer engagement.

As a value-added reseller (VAR), Concentrix will train and certify its global teams on Cogito's artificial intelligence and create a Cogito Center of Excellence. In addition, Concentrix can offer advanced analytics services by leveraging unique behavioral data generated by Cogito.

"We boldly create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights to our clients," said Chris Caldwell, president of Concentrix, in a statement. "We have a highly skilled and compassionate workforce, and by augmenting the emotional intelligence of our staff with Cogito's AI, we can ensure we're consistently providing the most effective and efficient service."

Cogito's artificial intelligence performs streaming analysis of voice conversations, providing representatives with in-call guidance. It automatically provides insight into customer perceptions of their interactions and leverages deep learning to improve over time.

"Concentrix is trusted by the world's best brands to build emotional connections with their customers," said Douglas Kim, Cogito's chief growth officer, in a statement. "Their expertise and global reach enable Cogito to rapidly scale sales and support to meet market demand. This partnership provides our respective clients with a global network of Cogito-certified professionals to optimize the deployment of our AI solution and provide unprecedented insights to maximize the return on their investment."

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