TeamSupport.com, a provider of customer support software, today launched an integration with Salesforce CRM that allows for the seamless flow of customer and case information.
The new Salesforce integration provides two-way data flow. Now, when a user creates a help ticket in TeamSupport, it will automatically create a case in Salesforce. Likewise, when a case is created in Salesforce, it will automatically create a ticket in TeamSupport. This integration provides seamless, bi-directional synchronization of case and customer data between the two platforms. Team members can see the most up-to-date information in real time and have a 360-degree view of the customer, no matter where it was entered.
Other features of this new integration include the following:
- Notes made to a Salesforce case will appear as a TeamSupport ticket action—and vice versa.
- Customer information can be mapped from one field to another between Salesforce and TeamSupport by creating custom fields.
- Customer data is synchronized between the two systems.
"TeamSupport is one of the most powerful-yet-simple customer support software suites available, and Salesforce is the leading CRM for sales and marketing," said Robert C. Johnson, CEO of TeamSupport, in a statement. "So, this new integration allows users to bring together the very best of TeamSupport and Salesforce to make a powerful impact on the way they serve, cultivate, and respond to customers. It's a collaboration of software that dramatically improves the collaboration of customer-facing teams."