TeamSupport Launches Customer Insights
TeamSupport, a provider of help desk and customer service software solutions, has released Customer Insights, that helps support agents form closer connections with customers. Customer Insights automatically adds contact and company data from publicly accessible sources like LinkedIn and business Web sites, giving agents a more complete picture of their customers.
"Business success is all about building strong relationships, and it helps people connect when they can put a face with a name," saidRobert C. Johnson, CEO of TeamSupport, in a statement. "Customer Insights helps support agents get to know their customers better and form closer relationships by pulling publicly available photos and information into the customer database. It helps agents get a better sense of the person on the other end of the line."
Customer Insights automatically adds the photo and profile by using the contact's LinkedIn profile and incorporates company information, such as company logos and business descriptions, from the business Web site. It instantly delivers more information about the customer and contact to agents to help them connect. Customer Insights delivers information on both individual contacts and businesses to deliver more insight to support agents.
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