• July 2, 2015

TeamSupport Launches Product Lines Feature

TeamSupport.com, a provider of B2B help desk and service desk software, has released Product Lines, a feature to help companies that market products under multiple brands or across distinct divisions organize their support activities to mirror their brand or product families.

Product Lines allows companies to separate out product lines, providing specific collaboration platforms for distinct brands or product groups so support teams can access customer information pertinent only to that product line. Product Lines helps companies create branded communication venues to ensure that customers get a consistent brand experience when seeking support. Personnel in each division will only have access to the customer support data relevant to their division and it will appear that they are working in a district instance of TeamSupport. Executives can see support information across all divisions and create roll up reports to assess performance companywide.

Product Lines also enables companies to manage user rights between product families and brands, allowing administrators to restrict access to customer information. Product Lines also allows companies to manage support performance for the company as a whole and also to break performance metrics down by product line or brand.

"Product Lines provide a unique capability by enabling companies to combine multiple products into distinct product families or brands for support and help desk purposes," said Robert Johnson, CEO of TeamSupport, in a statement. "Like all TeamSupport features, Product Lines was designed to meet real-world customer needs, and it has been tested at scale, including with a large technology company that currently uses it to deliver a consistent brand experience to customers across multiple corporate divisions."


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