Majesco Partners with eGain
Majesco, a provider of core software, consulting, and services for insurance companies, is partnering with eGain, a provider of cloud customer engagement solutions, and will embed eGain’s knowledge-guided digital engagement capabilities into its insurance industry solution. The companies will also team together on joint business opportunities in engaging and serving clients.
"Customer experience continues to be a top initiative for the insurance industry due to high customer expectations, the competitive landscape, and shifting market dynamics," Ed Ossie, chief operations officer at Majesco, said in a statement. "Our combined solution with eGain enables superior customer experiences across touch points in customer-facing processes, such as policy management, claims, billing, and payment processing."
eGain's cloud-based customer engagement hub (CEH) consists of modular applications built on an open omnichannel platform. eGain's digital capability is embedded in Majesco's DigitalConnect solution and is a part of the Majesco CloudInsurer platform that unifies processes, technology, knowledge, interactions, and analytics and applies them across channels.
"eGain's open platform enables industry-focused providers to easily embed knowledge-guided digital engagement capabilities in their solution," said Joe Brown, senior vice president of sales at eGain, in a statement. "Our joint clients will benefit from the integration of Majesco's core insurance capabilities with eGain's powerful omnichannel engagement capabilities."
Splice Software Partners with Majesco
A unique integration between Splice and Majesco's Digital Connect lets insurers proactively reach out to customers when events are triggered around the house.
Majesco Partners with Life.io
The integration of Life.io's platform with Majesco's DigitalConnect platform will help insurance companies engage customers.
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