• April 18, 2016

Infor Releases Version 8.3 of Its CRM Solution

Infor, a provider of cloud-based business applications, has released Infor Customer Relationship Management (CRM), version 8.3, which features an intuitive user interface for the updated mobile application.

Infor CRM 8.3 delivers additional configurations and integrations and access to critical customer data while offline.

Infor CRM 8.3 delivers pre-configured back office integration with multiple ERP systems via the Infor Intelligent Open Network (ION), a purpose-built middleware solution; visibility in a single management and modeling environment, plus a unified platform for social, mobile, and cloud. In addition, the new Infor Configure Price Quote (CPQ) integration will enable users to deliver one vision from order to delivery, all through the same interface. Infor CPQ lets users capture knowledge about customizable products once and then share with dealers and the sales force, on any device.

The new, sleek user interface in Infor CRM Mobile 3.4, developed by Hook & Loop, Infor's in-house digital design agency, automatically displays necessary information in real time via any mobile device. Users can also access more information offline when network access becomes unavailable. Customer data, including profile and activity information, can be kept locally on the mobile device, while recently accessed data remains cached on the device as wel.

"By providing employees with a beautifully designed, easy to use mobile application that empowers them with critical information, right at their fingertips, organizations can enter into more rewarding relationships with their customers and prospects," said Pierre Custeau, vice president of product strategy at Infor, in a statement. "Across every industry, from manufacturing to financial services to distribution to retail, the need for instant and always on access to the right data pulled in from various applications such as ERP, financial management systems, and supply chain management systems is critical to delivering superior customer experience."

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