• December 1, 2014

Klink Unveils Big Data Enterprise Solution for the Voice Channel

Klink has launched its enterprise platform, a big data solution that provides real-time profiles for professionals in customer-facing or sales roles, before and during calls.

Key to the entire platform is the Identity Graph, a collection of all available identities associated with telephone numbers, email addresses, or any other unique identifiers.

Klink's machine learning algorithm indexes and consolidates billions of data points to bring up the most critical information, enriching customer interactions with relevant social and professional insights. Klink's data sources include company databases, industry sources, CRM systems, social networks, contact lists, email, calendars, and ticketing systems, among other cloud services.

Klink integrates with in-house systems of record, including CRM, company databases, customer support systems, etc.) and keeps them up to date by tracking every interaction with contacts, including logged history, personal reminders, and account notes.

"We have created an incredibly fast platform that makes it possible for any company to get actionable customer insights from hundreds of enterprise and public data sources," said Klink CEO and co-founder Iñaki Berenguer in a statement. "We started Klink because we wanted to optimize business telephone calls. Phone calls are at least 10 times more effective than emails when moving and closing deals, and the number of calls in the business world continue to grow at staggering rates."

Klink is a Cisco Certified Solution and is currently in the process of obtaining Lync, Avaya, BroadSoft, and ShoreTel certifications. Klink's solution integrates with CRM systems like Salesforce.com and is compatible with iOS and Android devices, as well as Windows and Mac operating systems.

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