In today's competitive landscape, personalization is no longer optional—it is essential for building meaningful, lasting customer relationships. Join our roundtable webcast to explore how AI-driven strategies are redefining engagement, loyalty, and business growth. Intelligent systems deliver the right message to the right customer at the right time—and leading organizations are turning insights into impact.
Our experts from Genesys and NiCE will share real-world examples of how AI enables deeper connections, smarter automation, and loyalty that endures.
Key discussion points include:
- Scaling personalized CX with AI across every interaction
- Moving from a service model to an experience economy powered by Agentic AI
- Empowering supervisors with real-time, AI-driven insights for better coaching
- Building a positive, data-informed culture that strengthens customer loyalty
Register Now to attend "The Power of Personalization: AI-Driven Strategies for Customer Loyalty," live on Wednesday, November 19, 2025, 11 AM PT / 2 PM ET.
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MODERATOR |
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Rahul Garg
VP, Product, AI & Self Service
Genesys |
Avital Cohen
Product Management Manager
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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