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AI & Knowledge Management
for Customers and Agents |
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Discover how AI and knowledge management transform customer and agent experiences. Equip your team with tools that deliver precise answers, automate engagement, and elevate response quality.
Our experts from Coveo and NICE will share how AI shapes content strategies, optimizes workflows, and extracts insights for business analytics. Learn how AI-driven knowledge management supports efficient content creation, effective interactions, and real-time adaptation to customer feedback.
Key takeaways we will discuss:
- Boost service with GenAI: Fast, intelligent search solutions.
- Effortlessly unify content: One index for all knowledge sources.
- Optimize CX with agents, AI, and knowledge management working together.
- Strengthen customer trust using AI management strategies with knowledge.
Register to join "AI & Knowledge Management for Customers and Agents", on Wednesday, November 20, 2024, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Heather Hughes
Director, Product Marketing
NICE |
Daniel Rajan
Lead Product Marketing Manager
Coveo |
Bob Fernekees
Publisher
CRM magazine |
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