Today's customers expect intuitive and personalized service, and they expect it to be fast. Join experts from CSG, Observe.AI, Genesys, and Insightful to explore how technology is transforming self-service to meet those ever-rising demands.
Discover how AI, voice support, and predictive analytics are redefining customer engagement, and how agentic AI and omnichannel tools in particular are creating smarter, more seamless service experiences.
On this webcast, we will cover:
- How to deliver clear, personalized self-service in billing and payments interactions
- How conversational and agentic AI are accelerating contact center growth and efficiency
- Deep dive into how predictive analytics and personalization are fueling more proactive, meaningful customer interactions
- Identify self-service gaps, streamline workflows, and minimize escalations with AI insights
Reserve your spot now for "Smarter Self-Service: Leveraging Technology for Effortless Customer Care," streaming live on Wednesday, April 30, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Keith Wilson Executive Director |
Product Management
CSG |
John McMullan
Director of AI Agent Marketing
Observe.AI |
Arpita Maity-Peschard
Director of Product Marketing
Genesys |
Alexandra Alexin
Head of Demand Generation
Insightful |
Bob Fernekees
Publisher
CRM magazine |
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