AI is transforming knowledge management, enabling organizations to deliver accurate information faster, to both customers and employees. In this webinar, experts from NICE and Dialpad will share how AI-powered tools streamline interactions, boost productivity, and improve customer satisfaction.
You'll learn how to implement systems that surface real-time answers, support agents in the moment, and empower managers with actionable insights. A live Q&A will follow the discussion, where our experts will address your top questions on modernizing knowledge management with AI.
On this webcast, we will discuss:
- Building a strong knowledge management foundation for CX
- Enabling employees, customers, and AI to access better knowledge
- Helping agents deliver faster, more accurate service with AI-powered insight
- Equipping managers with visibility to coach and support agents effectively
Register Now to attend the webinar Knowledge Management and AI: Enhancing CX and Employee Productivity, on Wednesday, June 4, 2025, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Catherine Forino-Small
Director, Product Marketing
NICE |
Priscilla Lee
Product Marketing Manager
Dialpad |
Bob Fernekees
Publisher
CRM magazine |
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