Customer expectations are rising—and modern service strategies must keep pace. In this webcast, you'll explore how leading organizations use AI, automation, and data to streamline service and deliver consistent, personalized experiences across every channel.
Experts from Verint, CSG, and Genesys will share insights on how to unify digital interactions, effectively leverage chatbots and AI agents, and transform existing data into proactive, real-time support.
In this webcast, we'll cover:
- How to orchestrate and coordinate AI agents across channels for real-time, contextual engagement
- Ways to uncover and fix hidden CX failures using the data you already have
- How AI guides help design and adapt smarter journeys across every customer touchpoint
Register Now to attend the webinar Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data, on Wednesday, August 13, 2025, at 11 AM PT / 2 PM ET.
| SPEAKERS |
|
|
|
|
|
MODERATOR |
 |
 |
 |
 |
Frank Schneider
Vice President, AI Evangelist
Verint |
Erin Veltkamp
Sr. Product Marketing Manager
CSG |
Arpita Maity-Peschard
Director, Product Marketing
Genesys |
Bob Fernekees
Publisher
CRM magazine |
|