This webinar explores how organizations can aim for the highest standard in digital customer experience (CX) using AI. Instead of merely hitting Key Performance Indicators (KPIs) or addressing isolated issues, we'll discuss how a holistic, customer-first approach can elevate your self-service to world-class levels. We'll highlight the importance of consistency, dedication, and a well-rounded approach to achieving digital CX excellence.
What you will learn:
– Customer-First Mentality: Learn winning strategies to keep your customers front and center.
– Holistic Consistency: Unlock best practices to ensure your self-service offering is always top-notch.
– Customer Experience Agility: Learn strategies to adapt self-service to meet customer needs and business objectives.
– Master the AI Handoff: Harness AI to pass the interaction seamlessly for a winning customer experience.
Don't miss this live one-hour event on Tuesday, August 13th, 2024 - 11am PT / 2pm ET.
Register Now to attend the webinar Achieving Excellence in Digital CX with AI. |
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| SPEAKERS |
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Catherine Forino
Senior Product Marketing Manager
NICE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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