Smart AI alone isn't enough. If your workflows are disconnected, manual, or incomplete, value gets stuck and progress stalls. That's where orchestration steps in.

The most effective customer experiences don't just use AI, they activate it across every channel, system, and team. When every workflow is connected from intent to resolution, service becomes faster, simpler, and more human. That's how we create a NiCE world.

In this session, we'll explore how orchestration turns intelligence into action. From executing complex back-office tasks to empowering AI agents to fulfill requests in real time, you'll see why orchestration is the force that transforms AI from a capability into a competitive advantage.

What you'll learn:

  • Understanding workflows across the front, middle and back-office
  • The benefits of intelligent orchestration for your front, mid, and back office for faster resolution
  • Real-world examples of orchestration improving speed, CSAT, and cost-to-serve
  • How to enable proactive service and fulfillment with customer and business intent
  • What to look for in a platform built for end-to-end workflow optimization

Learn how to orchestrate every workflow to scale service, reduce effort, and deliver better outcomes with AI that maximizes impact at your organization.

Don't miss this live one-hour event on Wednesday, August 6 - 11 am PT / 2 pm ET.

Register Now to attend the webinar Breaking Boundaries: How AI is Powering Seamless Customer Service Workflows Across the Enterprise.


SPEAKERS       MODERATOR
headshot headshot image
Brian Mistretta
Director, Product Marketing
NiCE		 Mechele Herres
Senior Product Marketing Manager
NiCE		 Bob Fernekees
Publisher
CRM magazine