Redefining Contact Center Efficiency
with AI Solutions
 
AI is revolutionizing contact centers, empowering organizations to enhance efficiency, reduce costs, and deliver seamless customer experiences—all while maintaining a human touch. But how can you harness AI to drive meaningful impact in your contact center?

Join industry leaders from Verint, Rasa, NICE, and Replicant as they dive into AI-driven automation strategies that streamline workflows, optimize customer interactions, and enable agents to focus on high-value tasks. In this roundtable discussion, we'll explore:
  • How to implement AI-driven solutions that solve your most pressing CX automation challenges
  • The role of fast, reliable LLMs in enhancing contact center performance and customer satisfaction
  • AI agents that continuously self-optimize for full-service resolution, reducing call center strain
Don't miss this opportunity to gain expert insights on delivering AI-powered CX outcomes that transform your contact center operations.

Wednesday, April 16, 2025, at 11 AM PT / 2 PM ET.

Register Now to attend the webinar Redefining Contact Center Efficiency with AI Solutions.



SPEAKERS               MODERATOR
headshot headshot image headshot headshot
Raj Balasundaram
GVP, AI Innovations for Customers
Verint
Alan Nichol
Co-Founder & CTO
Rasa
Catherine Forino-Small
Director, Product Marketing
NICE
Pieter Melotte
Product Marketing Manager
Replicant
Bob Fernekees
Publisher
CRM magazine