As 2025 comes to a close, we're spotlighting the CX strategies that truly paid off this year. Join our expert panel from NiCE and Esker for a practical look at what drove real results—from AI-powered service to data-driven decision making that improved satisfaction, retention, and ROI.
You'll gain firsthand insights into how leading organizations used intelligent automation and analytics to create seamless, high-impact customer journeys. Learn what worked, why it mattered, and how you can apply these lessons to elevate your own CX strategy in 2026.
We'll cover:
- AI platforms powering personalized, consistent CX
- Scalable strategies improving CSAT and cutting costs
- Automation driving service and order-management excellence
- End-to-end visibility and analytics turning data into CX improvement
Register Now to attend the webinar on Wednesday, December 3, at 11 AM PT / 2 PM ET, titled "2025 Customer Experience Wins: What Worked and Why."
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| SPEAKERS |
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MODERATOR |
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Estela Misso
Sr. Product Marketing
Manager, AI Platform
NiCE |
Joe Hanousek
Global Director of
Customer Experience
Esker |
Bob Fernekees
Publisher
CRM magazine |
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