Join our panel of experts from Nextiva, NICE, and Verint to explore the trends reshaping customer service. From sustainability to omnichannel CX and personalization, discover how the latest innovations will drive the future of contact centers and customer experience. Learn how AI, automation, and hybrid contact centers transform the industry and empower businesses to do more with less.
Key Trends We Will Discuss:
- The top CX channel for investment in 2025 (hint: it's not chatbots!)
- Minimizing customer effort and reducing churn with proactive outbound engagement
- Doubling agent capacity with real-time AI guidance and automation
Register Now to secure your spot for CX Megatrends to Watch in 2025 and Beyond, on Wednesday, January 15, 2025, at 11 AM PT / 2 PM ET.
| SPEAKERS |
|
|
|
|
|
MODERATOR |
 |
 |
 |
 |
Monica Norton
VP of Communications & Content
Nextiva |
Sabra Richardson
Senior Product Marketing Manager
NICE |
Jason Valdina
Senior Director, GTM Strategy
Verint |
Bob Fernekees
Publisher
CRM magazine |
|