Artificial intelligence is transforming the agent experience by streamlining tasks, offering real-time support, and improving job satisfaction. In this roundtable webcast, experts from NiCE, Elvee, Insightful, and Nextiva will explore how AI helps agents work smarter, stay engaged, and deliver exceptional customer interactions.
Learn practical strategies for integrating AI into your workforce to uncover inefficiencies, retain top talent, and boost performance through human-centered technology.
On this webcast, we will discuss:
- How to unlock deep, automated insights to improve agent performance
- The AI-powered solution that tells you which agents are about to quit—and helps you stop it
- How to uncover hidden inefficiencies and post-call drains that hurt agent performance
- How to achieve human-centered AI that increases empathy, efficiency, and agent advocacy
Register Now to attend the webinar Transforming Agent Experience with AI: Boosting Performance and Satisfaction, on Wednesday, May 7, 2025, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Lauren Maschio
Head of Product Marketing, Analytics & Feedback Management
NiCE |
Raz Dar
CEO
Elvee |
Alexandra Alexin
Head of Demand Generation
Insightful |
Tyler Beach
Head of Service Sales
Nextiva |
Bob Fernekees
Publisher
CRM magazine |
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