AI is finally delivering on the promise of better customer and employee experiences. Join us for a focused roundtable exploring how CCaaS and WEM solutions are helping contact centers move faster, work smarter, and stay human.
Our experts from Playvox by NiCE and UJET will discuss how AI-powered analytics, personalized coaching, and gamification are improving agent performance, retention, and customer outcomes. You'll learn what's driving results—and what's still standing in the way.
On this webcast, we'll explore:
- How AI can elevate—not replace—human expertise
- Why employee engagement drives exceptional CX
- What's blocking progress on CX + EX—and how to break through
- Real-world results from Ujet customers like Turo and Capital on Tap
Register Now to attend the webinar Customer Service Reinvented: CCaaS, WEM, and AI in Action, on Wednesday, September 24, 2025, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Ty Hawker
Product Marketing Manager
Playvox by NiCE |
Matthew Clare
VP of Product Marketing
UJET |
Bob Fernekees
Publisher
CRM magazine |
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