AI agents. New customer expectations. Autonomous service. Smarter CRM. A changing role for human employees. The customer experience landscape is moving quickly—and 2027 promises another year of major change.
So where should CX leaders focus?
Join CRM Magazine and a panel of industry experts for our annual look at the technologies, strategies, and customer behaviors that will shape CX in the year ahead.
We'll separate lasting changes from passing hype and examine where companies are investing, what's beginning to deliver results, and what CX leaders should be preparing for now.
You'll come away with a clearer picture of:
- The CX technologies gaining momentum
- Where AI is delivering real business value
- How customer expectations are changing
- The priorities that deserve attention in 2027
Start the year with a clearer CX roadmap—and new ideas you can put to work immediately.
Don't miss this live one-hour webinar on Wednesday, January 13, 11 AM PT / 2 PM ET.
Reserve your spot for 2027 CX Megatrends: What's Next for Customer Experience?
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