85% of customer service leaders are expanding human agent responsibilities as AI shifts work toward higher-value tasks, according to Gartner research reported by CRM Magazine.
So what should the agent's job look like now? As AI handles more routine work, organizations have an opportunity to redesign the agent experience around what humans do best.
CRM Magazine and contact center experts will examine how to eliminate repetitive work, deliver better real-time guidance and knowledge, and prepare agents for increasingly complex customer interactions. We'll also look at how AI, automation, coaching, and smarter workflows can improve performance without losing the human qualities customers value.
Give agents better tools—and more time to do what people do best: understand, solve, and connect.
Don't miss this live one-hour webinar on Wednesday, May 12, 11 AM PT / 2 PM ET.
Reserve your spot for Reimagining Agent Experience: AI, Automation and the Human Advantage.
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