Customers change channels. They shouldn't have to start over. Yet 56% of customers say they often have to repeat or re-explain information when dealing with different representatives.
The problem is familiar: a customer researches online, responds to an offer, starts a chat, calls for help—and suddenly the company seems to have forgotten everything that happened before. Customer journey orchestration is designed to change that.
Join CRM Magazine and CX leaders to explore how customer data, AI, decisioning, and automation can connect interactions across marketing, sales, service, digital, and other channels—carrying context forward and helping determine what should happen next.
Customer journey maps show you what happened. Orchestration gives you a chance to change what happens next.
Don't miss this live one-hour webinar on Wednesday, April 28, 11 AM PT / 2 PM ET.
Reserve your spot for Customer Journey Orchestration: Don't Just Map the Journey—Change It.
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