AI is reshaping nearly every part of the contact center—from self-service and agent assistance to routing, analytics, quality management, and workforce optimization. But where is AI actually making customer service better—and where should you invest next?
CRM Magazine brings together contact center experts to examine what's working today, what's coming next, and the new practices emerging from actual AI deployments.
We'll look at where AI can have the greatest impact, which applications are delivering real value, and how organizations are reducing customer effort, helping agents resolve problems faster, and avoiding mistakes that create new friction.
The rules are still being written. Learn what early adopters are discovering—and how those lessons can apply to your contact center.
Don't miss this live one-hour webinar on Wednesday, January 27, 11 AM PT / 2 PM ET.
Reserve your spot for The AI-Powered Contact Center: What Changes in 2027.
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