ASC Technologies Integrates Recording Insights with Microsoft Dynamics 365
ASC Technologies, provider of a compliance recording solution for Microsoft Teams, has integrated its Recording Insights into Microsoft Dynamics 365, allowing users to manage compliance directly in their CRM system.
Thanks to the integration of Recording Insights into Dynamics 365, users gain full control and comprehensive insights into customer call interactions. And recordings can now be started directly from within Dynamics 365 and linked to respective customer entities.
On top of that, the recorded media are listed in customers' CRM timelines. That way, users can see the complete customer history along with all information generated within the CRM as well as further content from customer call interactions. Via a link, the recorded call can be replayed directly within Recording Insights. In addition, timeline entries can display metadata and a transcription while keeping the recording in the protected compliance environment of ASC's Recording Insights infrastructure. Timeline entries can be enriched with results from ASC's Compliance Policy Engine to categorize conversations or detect key phrases.
"The integration of Recording Insights into Microsoft Dynamics 365 is a further step to offer our partners and customers a compliance solution fully integrated into their business processes," said Gerald Kromer, CEO of ASC Technologies, in a statement. "Our customers drive immediate business results by identifying compliance risks or upselling potential while displaying the entire communication as text."
"The integration of Recording Insights into Microsoft Dynamics 365 allows users to manage complex regulatory requirements for recording and archiving in their preferred CRM system," said Neha Bajwa, senior director of Microsoft, in a statement.