• July 12, 2018

SugarCRM Launches Summer 18 Release

SugarCRM today launched its Summer 18 release complete with new features that will enable users to improve their interactions, process management, communication techniques, and visual data. The new release focuses on collaboration, user experience and data privacy.

New features include the following:

  • Improved reporting by increasing the number of reports to more than 100, spanning leads, opportunities, revenue line items, accounts, tasks, calls, meetings, and data privacy;
  • Enhanced visual reporting, as 60 of the new reports come with charts that give everyone in the team an at-a-glance view of important business metrics;
  • Improved report distribution;
  • Automatic archiving of email sent from Outlook to leads or contacts in Sugar;
  • Advanced Workflow, with increased flexibility in the import and export of Process Definitions to help users design, execute, iterate and perfect workflows in development and staging environments. Users can trigger actions based on what's happening across multiple records and create processes that combine human tasks with automated aspects or escalations;
  • Emoji support in mail applications and logged in Sugar;
  • Double opt-in, enabling users to ensure that data is only collected when permission has been explicitly given; and
  • Activity streams,giving customers the right to erase any personal information stored across activity streams.

"Specifically, key themes of collaboration, user experience, and data privacy have driven our recent innovations and will continue to be priority areas as we move forward. Our customers work in hyper-competitive markets, and we are here to help them outmaneuve competition and build the strongest relationships, achieving business outcomes more quickly than ever before," said Rich Green, chief technology officer at SugarCRM, in a statement. "With this Summer 18 innovation, we continue to build on the features unveiled in our previous release, ensuring organizations meet data privacy regulations and customers also have the tools to manage their own data privacy rights."

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