Simplify360 Adds Interactive Dashboard to Social CRM Offering
Simplify360, a social business intelligence provider, has launched its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response times and other performance metrics.
The Interactive Dashboard allows real-time interactions with customers on various social media channels through a single platform.
This Customer Service Dashboard encompasses various features which enables individual working on social CRM platforms to carry out multiple functions, such as task assignment, automated complaint/case routing, intelligent prioritization, and performance measurement, from a single platform.
The Simplify360 integrated dashboard serves various areas, such as customer research, customer support, customer engagement, and customer agent monitoring.
"Actionable insight is something we have always been striving to achieve at Simplify360. The focus on simplicity, ease of access to data, and improved layout will make the new dashboards indispensable for all industry use-cases that we cater to," said Rohit Gupta, chief technical officer at Simplify360, in a statement. "We already see our BPO customers are able to identify topics, spikes in conversation, and problem areas quicker, giving them an ability to resolve cases and manage crisis well in advance."