Dialpad has released PII Redaction, an artificial intelligence-powered feature to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data.
As part of Dialpad Ai, a proprietary automatic speech recognition (ASR) and natural language processing (NLP) engine embedded across Dialpad’s sales, voice, meetings, messaging and contact center solution, PII Redaction safeguards customer privacy, security, and compliance.
PII Redaction leverages AI to automatically redact sensitive personal information from all transcripts in real time. Using advanced algorithms and machine learning, it automatically identifies and redacts numeric personal information, including credit card numbers and Social Security numbers. Information that's redacted won't appear in post-call interfaces, such as transcripts or call summary.
"The launch of PII Redaction marks a major milestone in safeguarding customer data, enabling the full utilization of Dialpad's cutting-edge AI solutions without jeopardizing trust," said Dan O'Connell, chief AI and strategy officer of Dialpad, in a statement. "This advancement reinforces our unwavering commitment to customer privacy protection and allows us to continue elevating Dialpad's user experience through enhanced AI capabilities."