Red Box Launches Voice Data Controller on the Salesforce AppExchange
Red Box today launched Voice Data Controller on Salesforce.com's AppExchange.
Underpinned by Red Box's secure and resilient voice capture solution, Voice Data Controller enables customer to do the following:
- Import into Salesforce the audio and transcripts of calls captured from more than 55 unified communications and telephony platforms;
- Align calls to contacts, accounts, and leads in Salesforce CRM;
- Search for keywords in transcripts;
- Replay audio at the click of a button directly with Salesforce; and
- Analyze calls using rich metadata fields and native Salesforce reports and dashboards.
"Red Box already captures voice for more than 3,000 customers globally," said Kate, Hammett, head of global partnerships at Red Box, in a statement. "Much of this is driven by compliance with regulations, such as MiFID II, GDPR, Dodd-Frank, and PSD/PSD 2, and the integration with Salesforce provides additional capability to support their obligations. It's also of value to sales, marketing, and customer service teams, providing additional insight, as well as fact verification, investigation, performance management, and reporting functionality."
"We are happy to welcome Red Box onto the AppExchange, as they provide customers with an exciting new way to gain visibility of customer voice interactions in a central location," said Mike Wolff, senior vice president of independent software vendor sales at Salesforce.com, in a statement. "The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success."
Red Box Integrates with Salesforce Einstein Call Coaching
Red Box users can now run call recordings through Salesforce Einstein Call Coaching to provide training insights.