• May 13, 2015

NewVoiceMedia Partners With Fliptop on Lead Conversion Solution

NewVoiceMedia, a provider of omnichannel cloud customer contact technology for Salesforce users, today announced a partnership with predictive analytics company Fliptop to enable NVMs ContactWorld for Sales customers to boost sales performance through the integration of advanced predictive lead scoring.

NewVoiceMedia's outbound sales solution works alongside Fliptop technology to score leads and opportunities based on more than 5,000 internal and external data points to automatically create calling lists prioritized by lead quality.

NVM's ContactWorld dynamic dialer instantly puts the strongest opportunities to the top of the calling list and continues to refresh the dial list based on the latest customer interactions.  It also automates the dialing and call logging process in Salesforce.

"We had a very clear understanding of what our customers' needs were and the technology required to support them," said Jonathan Gale, CEO of NewVoiceMedia, in a statement. "With our world-leading CTI/contact center solution for sales and service in Salesforce, it is only natural that we would look to partner with market-leading analytics firms like Fliptop. By integrating Fliptop, sales leaders receive three massive sales productivity boosts, rep admin time is slashed, call rates are increased, and the leads most likely to close are called first, and all without a sales/marketing admin in sight.  Since all the outcome data is in Salesforce, the quality of management information and insight goes through the roof, and the salespeople love it because they close more and don't waste time on useless admin and lousy leads."

"The combined abilities of Fliptop and NewVoiceMedia let sales teams operate more quickly, more strategically and more economically than ever before," said Doug Camplejohn, CEO of Fliptop, in a statement. "From analytic sweeps and prospect list generation to call logging, every step of the inside sales process is automated, so sales organizations can run a lean operation while driving impressive outcomes."


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