• December 12, 2013

ShoreTel Releases New Version of Enterprise Contact Center

ShoreTel, a provider of phone systems and unified communications solutions, today released a new version of ShoreTel Enterprise Contact Center.

To meet the requirements of large customers, ShoreTel enhanced Enterprise Contact Center to maximize the number of interactions a contact center agent can efficiently handle. ShoreTel Enterprise Contact Center 9 uses advanced business logic to define how many and what type of interaction each individual agent can handle, allowing a business manager to tune the contact center for maximum performance without compromising customer satisfaction.

"Large enterprises in particular are looking for new ways to ensure the highest levels of customer care, and with this latest release, ShoreTel delivers greater support for multidevice, multichannel interactions that will improve customer satisfaction while providing greater business insights at no additional cost," said Pejman Roshan, vice president of product management at ShoreTel, in a statement.

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