• May 9, 2012

Voxeo and Integrated Voice Solutions Partner to Provide New Services

Voxeo and Integrated Voice Solutions (IVS) have teamed up to provide services that automate the migration from existing legacy and end-of-life IVR systems to the more flexible open-standards technology of Voxeo's communication platforms. With the migration, users will be able to create one single application and deploy it across any combination of voice, text, or mobile Web-based communication channels.

IVS uses Arca+ to facilitate these migrations quickly and cost effectively, which means businesses no longer have to maintain obsolete technology and pay high support and service fees, the companies said.

Arca+ automates the migration from outdated, end-of-life Intervoice IQTalk and Edify EVIP platforms to Voxeo, so applications can be transported and maintained in a modern, standards-based development environment that mitigates the risk of future lock-in to any specific platform.The Voxeo platform supports multichannel self-service interactions across mobile Web, smartphone apps, live chat, text, and social networks like Twitter. IVS will add migration options for other platforms as client needs demand. Voxeo also offers its own Migration Manager tool for Nortel/PeriPro users who want the flexibility of Voxeo's open standards technology.

"Enterprise contact centers no longer have to suffer with their existing, end-of-life IVR applications while the competition leaps ahead with cutting-edge customer outreach," said John Amein, senior vice president of product management at Voxeo, in a statement. "Arca+ provides a path for these companies to migrate to the number one platform in the communication application industry faster, easier, and with less cost than rewriting."

IVS has been named a Voxeo preferred conversion partner to assist companies in application design and development, multichannel implementations, data-access methods, and more using Arca+ migration solutions. IVS offers a free, no-obligation application audit and cost analysis, so companies can best understand their cost savings and options.

"We are fundamentally knocking down the barriers from dying IVR systems to the latest and strongest technology," said IVS chairman Jay Bolton in a statement. "We've seen early-adopter clients reduce their conversion costs by sixty-five percent and time by seventy-five percent. The sheer value of being able to develop and deploy on Voxeo's framework means exceptional customer experiences [and that] better control in a more cost-effective way is now within reach for every contact center."

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