• February 26, 2014

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Nimble this week announced a new integration with Talkdesk, which will automatically pair everything from a customer's contact history, including tickets, notes, and cases from helpdesk systems, with the rich customer data provided by Nimble contact records. By allowing users to update and manage their tasks and contacts between both platforms, the integration allows businesses to create virtual, social call centers for sales teams.

"Nimble's integration with Talkdesk is yet another way we are ensuring our customers will always have the most current, comprehensive and up-to-date information for their most important business contacts," said Jon Ferrara, CEO of Nimble, in a statement. "By integrating with Talkdesk, we are providing our customers with enhanced contact information that is instrumental in improving sales call performance and increasing sales productivity."

With the intuitive integration, users can view all of their Talkdesk data in one interface, no matter what channel the original contact came from, such as tickets, emails, messages, chats, social media and phone interactions. The synchronization also allows users to create tasks on Nimble directly from the Talkdesk interface and automate tasks with follow-up schedules to make sales teams more efficient.

"This integration will completely streamline sales processes for our users," said Tiago Paiva, CEO of Talkdesk, in a statement. "Talkdesk and Nimble continuously synchronize contacts between both systems, which not only saves teams the valuable time traditionally spent entering all contact information manually into their new system, but provides a more enhanced record that gives sales teams a clearer picture of each customer."

As users activate the Nimble integration from within Talkdesk, all of their contacts will be automatically synchronized. The integration will also streamline customer service, as users can now create and edit notes, update contacts, and make changes across both platforms even while on the phone.

"I've been selling CRM systems for over a decade, and I've never seen this level of integration between CRMs and such an obvious counterpart,­ the telephone," said Michael McKenna, principal consultant at SmartCloud, a cloud service provider that partners with both Nimble and TalkDesk, in a statement. "Now, I can quickly and easily pull all communication streams into one cockpit where I can manage and review all my data in one location ­ which in turn helps me provide my customers with the best possible experience."

This latest integration follows earlier integrations with Google's Gmail, Microsoft Outlook, Hootsuite, and Microsoft Office 365.

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