• September 9, 2015

inContact Updates inContact Agent for Salesforce on the Salesforce AppExchange

inContact, a provider of cloud contact center software and contact center agent optimization tools, has launched an updated version of inContact Agent for Salesforce on the Salesforce AppExchange. inContact's Agent for Salesforce v3.0 now supports the email and voicemail channel, native Salesforce case routing, Personal Connection "no-pause" automated outbound dialing, and an embedded agent user interface that provides access to all channels.

The inContact Agent v3.0 is built on the Salesforce OpenCTI toolkit and is a native Salesforce applications. Combined with inContact's Personal Connection automated outbound dialer and ProactiveXS data synchronization system, users can control theirautomated outbound campaigns right from within Salesforce, using native objects and features.

"Customer service excellence is no longer only validated by one current interaction," said Paul Jarman, inContact CEO, in a statement. "inContact Agent for Salesforce can help agents understand the series of interactions across multiple touch points and channels that constitute the customer journey. Our complete cloud contact center solution will give you the tools to provide legendary customer service that sets you apart from the competition."

"Companies are looking to transform the way they connect with customers, partners, and employees to thrive in today's connected world," said Ryan Ellis, vice president of product management for the Salesforce AppExchange, in a statement. "By leveraging the power of the Salesforce1 Platform, inContact provides customers with the proven social, mobile and connected cloud technologies to accelerate business success."


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inContact Introduces 2015 Release of Cloud Contact Center Software

The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.

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