Zoho and RingCentral Integrate CRM and Cloud Communications

Zoho and RingCentral, a provider of cloud business communication and collaboration solutions, have integrated Zoho CRM with RingCentral. The integration makes RingCentral's customer call management features available from within Zoho CRM.

"By integrating Zoho with RingCentral's cloud business communications solution, we are addressing a key requirement that many of our 15 million users are demanding: better customer engagement and automation," said Ian Wenig, vice president of business development at Zoho, in a statement. "Our CRM application already provides a wealth of information and powerful insights to business users, and when integrated with RingCentral, we now provide a more holistic view of customer interactions in addition to smoother operational workflow."

The Zoho CRM integration with RingCentral enables single-click dialing, screen pop-ups for incoming calls, and automatic call logging to help sales and support teams manage all call-related activities within Zoho CRM. Additionally, each feature provides access to contextual information during calls to help users build better relationships with customers.

"The Zoho CRM integration with RingCentral has been fantastic for us," Sarah Anderson, CEO assistant at Skuvault, a Web-based inventory and warehouse management solution provider that uses both Zoho CRM and RingCentral, said in a statement. "We can speed up sales calls and fit more into a day. Our sales team has been able to give their full attention to the client and Zoho’s information-capture process has allowed for that, with its integration with RingCentral."

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