• November 14, 2014

RingCentral Now Integrates with Zendesk

RingCentral, a provider of cloud business phone systems, has integrated its RingCentral Office solution with Zendesk's cloud-based customer service software.

The built-in screen pop feature automatically matches existing customer records to the Caller ID for incoming calls, displays the customer details, and creates a new ticket within the Zendesk application. This gives customer service reps instant access to previous call records and other historical data to eliminate the time spent asking for data and looking up history.

With the RingCentral app, users can click-to-dial any customer contact instantly using the RingCentral cloud-based phone solution on their desktops, laptops, or mobile devices. When used on mobile phones, the RingCentral app enables staff to place outgoing calls using company-provided phone numbers while keeping their personal mobile phone numbers private.

"As one of the leading customer support platforms in the industry, Zendesk is relied upon by companies to build better relationships with their customers by providing fast, excellent service on every interaction," said Jose Pastor, vice president of product management at RingCentral, in a statement. "The addition of RingCentral's cloud communication solution gives Zendesk customers a better alternative to restrictive and expensive legacy on-premise PBX-based phone systems."

"Zendesk and RingCentral are natural partners; born in the cloud, our services are easy to implement and use," said Conan Reidy, vice president of business development at Zendesk, in a statement. "The integration equips businesses using RingCentral with a beautifully simple cloud solution to manage their communications across phone, video, email, web, social, and chat."

Zendesk recently added Net Promoter Score Surveys to its customer service platform.


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