• September 6, 2013

Fiserv and Social Assurance Partner on Social Media Management and Compliance Solution

Fiserv, a provider of financial services technology solutions, has signed a reseller agreement with Social Assurance to extend access to social media marketing and compliance solutions to banks, credit unions, and investment advisors.

Social Assurance helps financial providers develop and implement strategies to support their marketing and communications goals while also supporting compliance.

"Social media is becoming a mainstream channel for companies to connect and share with consumers, yet many of the social tools in the marketplace don't address the unique business models and regulatory considerations of financial institutions," said Nikki Waters, senior vice president of consumer marketing at Fiserv, in a statement. "Social Assurance provides our financial clients with a platform to build meaningful social communities for consumers, while maintaining approvals and workflows that reduce the potential business and monetary risks of non-compliance."

Social Assurance introduced its social management platform in 2011. It combines compliant workflows and marketing engagement with social media management tailored for financial services.

"Our software and services recognize the immediate value of social interactions," said Ben Pankonin, CEO of Social Assurance, in a statement. "Community is the core of financial institutions, and Fiserv is the leader when it comes to technology advances in financial services. Social Assurance is prepared to help Fiserv clients expand into social media channels."


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