SAP Software Solutions | Business Applications and Technology
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3999 West Chester Pike
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Newtown Square PA 19073
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US
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Year Founded: 1972
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Ownership: Public
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Number of Employees: over 1,000
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Profile
Headquartered in Walldorf, Germany, SAP is the market leader in enterprise application software. Founded in 1972, SAP (which stands for "Systems, Applications, and Products in Data Processing") has a rich history of innovation and growth as a true industry leader. SAP applications and services enable more than 183,000 customers worldwide to operate profitably, adapt continuously, and grow sustainably. With revenue (IFRS) of €12.5 billion for the year 2010, SAP has more than 55,000 employees and sales and development locations in more than 50 countries worldwide.
Product Description
Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term
SAP has helped best-run companies in more than 26 industries to achieve excellence in all aspects of customer relationship management.
With SAP CRM, your organization can capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes across customer touch points, and quickly adapt to changing business and customer needs.
Get a complete picture of SAP CRM capabilities. View the solution map.
Whitepapers, Archived Webcasts and Sponsored Content
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360 Customer View
Learn about SAP Customer Relationship Management (SAP CRM) which can help you develop and execute customer-driven strategies by providing a simple and powerful foundation to support collaborative end-to-end processes.
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How to Achieve a Great and Profitable Experience
Discover the elements of a positive customer experience, the challenges of developing and maintaining a positive customer experience, and the impact of new technologies on this experience.
Categories
Articles Mentioned
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Qlik Enhances Integrations with SAP, Databricks, and Snowflake
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Coveo Expands Partnership with SAP
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Customer Engagement Solutions Market to Grow by $16.31 Billion Through 2028
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Zilliant Launches Agreements Management
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Retail AI Market to Be Worth $164.74 Billion by 2030
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SAP Supercharges Copilot Joule
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SAP Partners with Gainsight and ChannelEngine
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Data Headlines Our 2024 Awards
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The Best Data Management Solutions: The 2024 CRM Industry Leader Awards
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
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Technavio Sees Huge Potential in Digital Marketing
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SAP Emarsys Adds AI Capabilities in June Product Release
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SAP Infuses AI Throughout Its Cloud Portfolio and Partners with AI Leaders
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Pricefx Optimized Dynamic Pricing Now Premium Certified for SAP S/4HANA
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SAP Emarsys Announces AI Product Finder
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Salesforce Adds AI-Powered Automation and Integration Capabilities to MuleSoft
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CRM in Transportation: Vertical Markets Spotlight
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Coveo's Spring '24 Release Adds AI Capabilities
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SAP Adds Payment Capabilities to Commerce Cloud
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SAP Emarsys Launches February 2024 Product Update
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How to Empower Your Sales and Marketing Teams with CRM Tools in 2024
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Strong Growth Projected for Customer Journey Analytics
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Emplifi Names New CEO
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Contact Center AI Market to Grow by 25 Percent Per Year
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Customer Data Platform Market to Be Worth $19.7 Billion by 2027
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Mention Me Joins the SAP Store
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Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028
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SAP Debuts CX Generative AI Capabilities at CX Live
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Contentful Adds to Contentful Composable Content Platform
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Chatbot Market To Be Worth $15.5 Billion by 2028
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Self-Service Buying Goes Mainstream
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Coveo Adds Relevance Generative Answering
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The Best Enterprise CRM Software and Solutions: The 2023 CRM Industry Leader Awards
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The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards
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Contentful Composable Content Platform Is Now an SAP Endorsed App Available on SAP Store
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Customer Intelligence Platform Market to Reach $21.7 Billion by 2032
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Riskified Partners with commercetools
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
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Yellow.ai Adds ChatBots and VoiceBots to SAP Store
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Precisely Advances Its Data Quality Portfolio
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Contentful Adds Capabilities to Composable Content Platform
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CRM Software Market to Reach $181.9 Billion by 2030
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FMI Sees Huge Spike in Digital Commerce
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CRM in Retail/E-Commerce: Vertical Markets Spotlight
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Coveo AI Search and Recommendations Platform Earns SAP Endorsement
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3CLogic CTI and Contact Center Solution Now Available on SAP Store
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Qualtrics to be Acquired by Silver Lake and CPP Investments for $12.5 Billion
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Qlik Introduces Connector Factory
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Cognizant Acquires Utegration
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SAP Provides Sweet Results for Ferrara
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CRM Systems to See Robust Growth in Healthcare
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3CLogic Integrates with SAP Service Cloud
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Cloud Advertising to Reach $6.7 Billion by 2026
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The Best Enterprise CRM Software and Solutions: The 2022 CRM Industry Leader Awards
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The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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OpenText Launches Cloud Editions 22.2
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Copado Expands Robotic Testing Solution for SAP and ServiceNow
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Global CDP Market to Hit $7.2 Billion by 2032
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Celigo's Amazon MWS Integration Is Now Available on SAP Store
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Optimizing CRM Will Increase Revenue Velocity
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Qualtrics Integrates XM Discover with SAP Service Cloud
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Satisfaction Does Not Guarantee Loyalty
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The Real Truth About Partnering with Customers
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Magentrix Offers Customer Portals in the SAP Store
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Precisely Announces SaaS Option for SAP Automation Solutions
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Usability Challenges Salesforce's CRM Dominance
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Adverity Is Endorsed by SAP and Available in SAP Store
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CRM Software Market to Top $100 Billion in 2028
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CRM’s Storied Past
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CRM Has a History of Aspiration, Accomplishment, and Automation
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SightCall for Field Service Now Available on SAP Store
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CRM Integration Equals Better Cross-Team Collaboration
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CDPs to Grow 35 Percent Over the Next 5 Years
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Celigo's Shopify Integration for SAP Business ByDesign Now Available on SAP Store
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Validity Reinvents GridBuddy Connect
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Ephesoft Transact Launches on Workato’s Enterprise Automation Platform
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Digital Transformation to Continue Strong Growth Path
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Valuates Eyes Strong Growth in Retail Analytics
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MarketsandMarkets Eyes Strong Growth for Data Integration
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ISG Sees Intensifying U.S. Demand for Analytics
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Customer Experience Management Market to Be Worth $16.9 Billion by 2026
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Marketing Automation to Reach $6.3 Billion by 2026
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SAP Integrates Sales Cloud with Microsoft Teams
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SundaySky Video Experience Creator Now Available on SAP Store
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C3 AI Launches C3 AI CRM
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Field Service Management to Be a $5.1 Billion Market by 2025
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eGain Brings Knowledge Hub to SAP Store
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Marketing Resource Management Market to Be Worth $5.5 Billion by 2026
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Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
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The Best Enterprise CRM Software and Solutions: The 2021 CRM Industry Leader Awards
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The Best Sales Force Automation (SFA) Software and Solutions: The 2021 CRM Industry Leader Awards
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Qualtrics Builds New Bridges for Customer Data and Feedback: The 2021 CRM Conversation Starters
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Edgemesh Launches Edgemesh Server
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Linc Integrates CX Automation Solution with SAP Store
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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Dentsu Acquires LiveArea on Behalf of Merkle
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Cloudinary Launches SAP Commerce Cloud Extension
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CX Rises in Business Importance, SAP Sapphire Now Speakers Urge
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MuleSoft Updates Anypoint Platform with DataGraph
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The Key to Keeping CRM in Sync
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Marketers Move to Chart Journeys in Real Time
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Qualtrics Introduces XMOS, the Operating System for Experience Management
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Contentful Speakers Elevate the Importance of Digital Content
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Emarsys Launches Personalization Tech for Mobile Subscription Businesses
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First-Party Data Is Marketers’ Secret Ingredient for Customer Loyalty
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Casey’s Is More Convenient with Mobile Apps
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CRM in the Cloud: Which Model Is Right for You?
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Field Service Goes High Tech Amid the Pandemic
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Contact Center Software Market to Reach $72.04 Billion by 2027
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Avatria Launches Avatria Engage
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SurveyMonkey Integrates with ServiceNow
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Conga Launches Conga CLM
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Renegotiating Contracts During COVID Is Good Business
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Fabriik Manages Growth with SAP
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Whether B2B or B2C, Buyers Are Still Human
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InsideView Launches Chrome Extension and Consolidated InsideView Insights
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OpenText Launches Cloud Edition 20.4
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Totango Spark Becomes an SAP-Endorsed App
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SAP Launches Customer Data Platform
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SAP to Acquire Emarsys
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Vision Critical Rebrands as Alida
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Contentstack and Gatsby Partner for Website Development
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TVPage Launches Ambassador Storefronts on SAP App Center
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The Best Enterprise CRM Software and Solutions: The 2020 CRM Industry Leader Awards
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Qualtrics Deepens Voxpopme Integration
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Litmus Integrates with SAP Marketing Cloud
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Mediafly Sales Enablement & Content Management Is Now SAP-Endorsed
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Marketing Resource Management (MRM) Market to See Significant Growth
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Microsoft Acquires Softomotive to Expand RPA Capabilities
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3 Ways Conversational AI Can Make Contact Centers More Nimble
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Qualtrics Launches Instant Customer Feedback for Amazon Business
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OpenText Launches Cloud Editions (CE) 20.2
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Will CRM Innovation Make You or Break You?
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AI Is Reshaping Consumers’ Expectations for Customer Service
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Directly Promotes Mike de la Cruz to CEO
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A Televerde Update: Outsourcer Changes the Lives of Inmates
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What Lies Ahead for CRM?
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Customer Data Platforms Emerge as Marketing’s Latest Holy Grail
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Microsoft Adds Retail-Specific Solutions
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SAP Extends Litmos Program to Salesforce Users
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CEM Market Expected to Nearly Double in 5 Years
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Qualtrics Adds to the Experience Management Suite
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Virtual Digital Assistant Use Cases Expand
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Back to Monolithic Applications in BI and Data Analytics? Top 3 Ways That Marketers Could Be Affected
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InsideSales.com Launches Revenue Acceleration Cloud
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How CRM Is Driving Organizational Change
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The Best Data Quality Software and Solutions: The 2019 CRM Market Leader Awards
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The Top Sales Trends: AI Gives Sales Teams a Boost
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Gainsight Unveils the Customer Cloud at Pulse 2019
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Adobe Integrates with Software AG
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OpenText Previews Exstream 16.6, SAP Cloud Platform Integration
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SAP Unveils 4 Qualtrics CX Offerings at Its Sapphire Now Conference
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SAP and Accenture Partner to Develop Solutions on SAP C4/HANA
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Demandbase Launches ABM Ecosystem
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SAP Strengthens CX Suite
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Extraprise CRM: Extending Systems Outside the Four Walls
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Pimcore Launches Data Hub To Strengthen Content-as-a-Service Capabilities
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Price f(x) Adds CRM Integration and Enhanced Features to CPQ Solution
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Adobe Summit 2019: Adobe, Microsoft, and SAP Announce New Details on Open Data Initiative
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Adobe, Microsoft, and SAP Expand the Open Data Initiative
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CRM Magazine Names Its 2019 Customer Service Leaders
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Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards
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Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards
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SAP Goes All in with Customer Service: The 2019 CRM Service Rising Stars Awards
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Customer Sentiment Analysis: Finding Out How Your Customers Really Feel
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Sprinklr Launches Partner Program
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Making Field Service Your ‘Promise Engine’
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3 Reasons Why Enterprises Need the Growing Gig Economy
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Healthcare CRM Market to Quadruple by 2026
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Chat Is the Channel of Choice, For Now
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The Gig Economy Is Emerging, but Overstated
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SAP Announces Enterprise Information Management Updates
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How to Build a Culture of Digital Transformation
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CRM’s Unexpected Science
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Mastering Data Requires Attention to Detail
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Strong Growth Expected in the Healthcare CRM Market
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Silwood Integrates with Informatica
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Showpad Acquires Meeting Intelligence Platform Voicefox
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SAP to Acquire Qualtrics
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InsideSales Unveils Collective Intelligence Concept at Accelerate NYC
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With B2B Marketing, It’s Back to the Basics
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Is Adobe, Microsoft, and SAP’s Open Data Initiative a New Generation of Customer Experience, or a Nice Fantasy?
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Totango Announces General Availability and New Features for Spark, Its Customer Success Platform
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Reltio Announces Support for Salesforce Customer 360 and the Open Data Initiative
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Adobe, Microsoft, and SAP Partner to Launch Open Data Initiative
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Capgemini Partners with AWS
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Sales Enablement vs. Sales Engagement: What’s the Difference, and Why You Need Both
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What Are the Key Trends Impacting Customer Engagement? (Video)
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Pyramid Analytics Launches Pyramid 2018.04
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How to Leverage AI for Proactive Customer Service (Video)
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Digital Disruptors Do These 3 Things With Their Data
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CRM Magazine Names the Winners of the 2018 CRM Market Awards
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LinkedIn Connects with Marketing and Sales: The CRM Rising Stars Awards 2018
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The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
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The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018
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Accenture and Google Cloud Launch Accenture Google Cloud Business Group
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Qubit Integrates with SAP Applications
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SAP Launches C/4HANA
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The Wild West Days of Data May Be Over, But the Opportunities for Marketers Are Just Beginning
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LinkedIn Announces New Sales Navigator Capabilities
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SAP Launches Customer Data Cloud
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Intouch Insight Launches LiaCX
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Now Is the Right Time for Silo Busting
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SAP Completes Acquisition of Callidus Software
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The CRM Adoption Paradox
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Video Interview: CRM Evolution Chairs Gear Up for the Event
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SAP's Gigya Launches GDPR Solutions
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PartnerTap Taps Scribe Software for a Partnership
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PossibleNOW and Scribe Software Announce Partnership
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inMotionNow Integrates with Adobe Experience Manager
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SAP Adds Machine Learning to the SAP Hybris Marketing Cloud
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SAP, with IBM, Announces Enhanced Hybris Commerce for Telecom and Media Companies
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Gigya Introduces Enterprise Preference Manager
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Digital Transformation Needs to Happen Now
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SAP to Acquire Gigya
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SAP Launches SAP Hybris Commerce Travel Accelerator
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EvaBot Launches Personalized Gift-Giving Virtual Assistant
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The Big Four Aren’t All There Is
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Best Enterprise CRM Software Suite: The 2017 CRM Market Leaders
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Your Sales Pipeline Can Make You or Break You
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SAP Launches Innovation Services for Leonardo
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MicroStrategy Releases Version 10.8
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Blue-9 Harnesses Its Resources with SAP Anywhere
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Aviso Launches Aviso Sales Vision
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Avtex Acquires Integrated Access Solutions
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ON THE SCENE—CRM Evolution: For Customers, Time and Efficiency Trump All
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SAP Sapphire Now 2017, Day 2: Creating Smarter Businesses with Machines
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Qlik Unveils Latest Version of Qlik Sense
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SAP Sapphire Now, Day 1: SAP Introduces Leonardo, a “System For Digital Innovation”
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Bots Should Be in Your Contact Center’s Future
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CRM Evolution, Day 2: Artificial Intelligence Will Drive Customer Engagement
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InsideView Strengthens Integration With SAP Hybris’s Sales Cloud
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e-Zest Acquires SmarterMe
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SAP Announces a Rebranded Cloud Platform
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Is CRM a Tool or a Mind-Set?
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Artificial Intelligence Is the Next Step in CRM’s Evolution
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Separating AI Reality from AI Hype
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NRF’s Big Show 2017, Day Two: Virtual Reality Is Creating New Opportunities for Retail
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GK Software Releases Its Mobile Customer Engagement Platform to U.S. Companies
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Longwood Software Offers RevBase Mobile eCommerce Solution
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CenturyLink Acquires SEAL Consulting
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10 CRM Trends to Watch in 2017
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Bigtincan Adds SalesAI to the Bigtincan Hub
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DocuSign Integrates with SAP Hybris Cloud for Sales
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Healthcare CRM Expected to Flourish
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Accenture and SAP Team Up on Multichannel Customer Engagement Platform for Utilities
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SAP Announces Updates for HANA and its Apple Partnership
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Open Text Announces Release 16 Enhancement Pack
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Make CRM Smarter
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SAP Announces S/4HANA Enhancements
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Glance Expands Cobrowse Platform
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Savo Releases Aero to Streamline Sellers' Access to Content
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SAP Announces Hanalyzer and HANA Updates
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RedPoint Global Updates Convergent Marketing Platform
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eLogic Integrates with Salesforce
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LinkedIn Launches CRM Partner Program
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SAP Thought Leaders Urge Executives to Think Differently About Customer Engagements [Video Interview, Part 1]
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Switching CRM Systems: Improve When You Move
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Salesforce.com Acquires Demandware
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The 2016 CRM Market Leaders: Enterprise CRM Suite
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The 2016 CRM Market Leaders: Sales Force Automation
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The 2016 CRM Market Leaders: Business Intelligence
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The 2016 CRM Market Leaders: Consultancies
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SAP Releases New Version of Hybris Commerce
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Sprinklr Partners with Microsoft
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What is Digital Transformation and Why is it Important Now?
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SAP Launches SAP Hybris Service Engagement Center
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SAP Releases New Version of SAP Business One
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Accenture Introduces a High Velocity Customer Experience Solution
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SAP Announces Cloud Identity Access Governance
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SAP Expands Its Analytics Capabilities
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At Sapphire Now, SAP and Microsoft Usher in New Partnership
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SAP Announces SAP XM Online Media Network
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Mobile Marketing to Grow Nearly 30 Percent per Year, MarketsandMarkets Reports
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SAP Data Maintenance and SAP Hybris Commerce Offer New Integration
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Unified Agent Desktops Connect Reps to Essential Apps
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OpenText Releases SAP Hybris Digital Documents by OpenText
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CenturyLink and SAP Announce Partnership
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SAP and Accenture Expand Collaboration on SAP S/4HANA
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Box, Salesforce.com Strengthen Ties with Files Connect
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Nexmo Extends Chat App to SAP Cloud for Customer
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SAP Enhances SAP Digital for Customer Engagement
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InsideView for Sales Integrates with SAP hybris Commerce
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Gilbane Conference 2015: Understand Customer Reactions, and Deliver Content Accordingly
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Social Customer Service Is Here
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E-Commerce Gets Social
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10 Ways to Boost Event Marketing Effectiveness
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Genband Partners with SAP
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Microsoft's Stutz Rumored to Have Joined Salesforce.com
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Commerce Launches the Social Buy Now Platform
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On the Scene: At Dreamforce 2015, Salesforce.com Strengthens Ties with Microsoft
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Third-Party Power: The Rise of the B2B App Store
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Smartling Releases Translation Connector for SAP hybris Commerce
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SAP Releases Jam Communities for SAP Hybris Commerce
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Informatica Releases V10 of Its Data Management Platform
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Deloitte Digital Introduces Customer Service Transformation Offering
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Salesforce Strengthens Strategic Partnership with Microsoft at Dreamforce
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OpenText Integrates with SAP hybris
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SAP Announces New Portfolio of Tools for SAP Hybris
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Hybris Baits the E-Commerce Hook for Wholesale Sports Outdoor Outfitters
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Integrate CRM and ERP for Better Intelligence
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Analyzing the 2015 CRM Market Awards
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Say It Ain't So, Salesforce!
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Spring Events Yield Web Trends for SMBs
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The 2015 CRM Market Leaders: Enterprise CRM Suite
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The 2015 CRM Market Leaders: Data Quality
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The 2015 CRM Market Influential Leaders: Jonathan Ive, Senior Vice President of Design, Apple
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The 2015 CRM Market Influential Leaders: Mark Zuckerberg, CEO, Facebook
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The 2015 CRM Market Elite: Concur
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Sailthru Joins hybris Extend Program
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Stop Your Customers From Going Dark
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Death of a (B2B) Salesman?
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Hybris Partners with Google Analytics
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SAP Updates Its Predictive Analytics Software
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SAP Updates SAP HANA with Service Pack 10
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hybris Launches SMB Partner Program for hybris Commerce
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zedSuite Introduces zed Customer Portal for SAP Business One Powered by SAP HANA
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Sapphire Now Day 2: SAP Announces Updates to HANA for the Internet of Things
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Sapphire Now Day 1: SAP Launches Updated SAP Lumira
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3 Reasons to Integrate CRM and Marketing Automation
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Sprinklr Acquires Get Satisfaction
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Enghouse Interactive's CRM Connecter Is Certified for Integration with SAP
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Sprinklr Launches the Experience Cloud
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MarketShare Acquires DataSong
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On Day Two of the Gartner BI Summit, Analysts Call for 'More Synthesis'
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Mobile Sales Force Automation Apps Are Set to Soar
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SAP to Launch hybris Marketing Solution for Telcos
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Can Configure, Price, and Quote Apps Be Sales' BFF?
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Marketo, Sprinklr Partner with Hybris on Marketing Solution
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SAP Company Hybris Launches Contextual Marketing Platform
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MindTickle Releases Version 2 of MindTickle for Sales
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Predictive Analytics Will Be a $2.3 Billion Market by 2019
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SAP Introduces Marketing Gap Analysis Tool
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Campaign Management Needs to Cross Channels
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SAP Brings Data Discovery to SMBs
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Salesforce.com Unveils Updated Customer Service Platform on Its Salesforce Tour in NYC (Video Interview)
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SAP Expands SAP Business One, Version for SAP HANA, to Amazon Web Services
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SAP Partners with Facebook to Offer Enhanced Audience Engagement Platform
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Birst Releases Marketing Analytics Accelerator
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InvisibleCRM Launches Chatter Enterprise
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At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud
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SAP Partners with Birst
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CSI Releases CSI IQ
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SAP Releases New Cloud Apps
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FPX Introduces Version 8.0 of Its Revenue Performance Management Solution
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Genband's Kandy Platform-as-a-Service Goes Live
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Aviso Launches Sales Forecasting Tool
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Yahoo Sees Crystal-Clear Sales Forecasts with C9 Analytics
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CRM Evolution 2014 Day Two: Customer Engagement Is the Future of CRM
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PeopleLinx 3 Bridges the Gap Between Social and Sales
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The Expanding Role of Application Performance Management
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The 2014 CRM Market Leaders
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The 2014 CRM Rising Stars
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SAP Adds Four User Experience Rapid-Deployment Solutions
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InvisibleCRM Launches SalesDesktop for Office 365 and Outlook 2013
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Infosys to Appoint Vishal Sikka as CEO
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Sapphire Now: Combining Technology and Strategy to Achieve Simplicity
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At Sapphire Now: SAP Intends to Shed Complexity
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Big Blue Makes Key Cloud Announcements at IBM Innovate
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Adobe Reaches for the Peak at Its Annual Event
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SAP Launches Three Industry-Specific Customer Engagement Solutions
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Salesforce.com Launches New Salesforce1 Mobile App with Summer '14 Release
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SAP to Acquire SeeWhy
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Microsoft and SAP Expand Their Partnership
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SAP Moves Analytics to the HANA Cloud
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SAP Launches Patient Relationship Management Solution
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Pitney Bowes Launches Spectrum Spacial Geolocation Platform
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SAP's Vishal Sikka Resigns; Leaves Company at a Crossroads
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The Evolution of the MBA
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Retailers Bring the Digital Experience In-Store
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EasyAsk Brings Natural Language Search and Merchandising to Hybris
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OpenText Launches Experience Suite for Omnichannel Messaging
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Ramius Releases Recollective Baseline Online Community Surveying Tool
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Jaspersoft Partners with Talend for Big Data Solution
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Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit (Video Interview)
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SAP and Accenture Launch Joint Business Solutions Group
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SAP Enhances Its Cloud CRM Portfolio
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SAP Releases Business One Version 9.0 for SAP HANA
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The 2014 CRM Service Leaders
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CRM in the Age of Customer Engagement
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Interactive Intelligence's Customer Interaction Center Certified for Use with SAP CRM
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eGain Knowledge Certified for Use with SAP CRM Interaction Center
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Encouraging Brand Advocacy
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SAP Updates Business ByDesign Suite
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SAP Releases SAP InfiniteInsight Solution
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New Year, New Strategies
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At Oracle OpenWorld, Big Data Plays a Big Role
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Mindtouch Releases GeniusLink Universal Knowledge Connector
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The Other Dimension of Lead Scoring
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Gainsight Unveils Next-Generation Customer Success Management Platform
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Mobile CRM Is Slow to Take Hold
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Axceler Finds Success in Lead Generation
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SAP Delivers Big Data-Enabled Applications to Engage with Customers
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Context Relevant Launches Version 2 of its Predictive Machine Learning Software
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SAP Updates SAP Cloud for Sales
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SAS Executives Unveil Goals, New Partnership with SAP
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SAP Rolls Out Multichannel Foundation for Utilities
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HP Autonomy Unveils HP Digital Marketing Hub
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SAP Releases Customer Activity Repository
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Oracle's Ellison Debuts In-Memory Database, Kicks Off OpenWorld
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SAP Acquires KXEN
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Mobility, Collaboration Mark Enterprise Evolution
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SAP Releases SAP Social Contact Intelligence
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The 2013 CRM Elite
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The 2013 CRM Influential Leaders
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The 2013 CRM Market Leaders
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SAP Updates BusinessObjects Mobile
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Jive Software Steps Up Mobile Strategy
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The "Google-ization" of the Enterprise
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SAP Enhances its Predictive Analytics Software
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SAP Eyes B2C Commerce in Hybris Buyout
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Ariba Helps B&H Get Discovered by Quality Buyers
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SAP Furthers Push into Cloud-Based, Predictive Solutions
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Using Data for a Personalized Customer Experience
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InvisibleCRM Partners with SAP on Enhanced Integration and Interfaces
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InsideView Launches InsideView for Marketing
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SAP Releases Mobile App for Utilities
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Lithium Enhances Social Customer Experience Platform
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PROS to Offer SAP HANA with Its Big Data Application for Sales
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SAP Brings Analytics Platform to Mobile Devices
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SAP Releases Visual Intelligence Personal Edition
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SAP Updates Customer OnDemand Solution
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SMBs Seek Enterprise-Class Predictive Analytics
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StackMob Boosts Enterprise Mobile Strategy
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Altitude Builds an Oracle/Siebel CRM Connector
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SAP to Acquire Ticket-Web
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NextPrinciples Debuts Social Analytics and Engagement Platform
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Will SAP Make Companies More "User-Centric?"
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Mobile App Developers Face Benefits, Pitfalls in 2013
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5 Emerging Sales Productivity Tools
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Vendors Grow Their Partner Ecosystems
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Salesforce.com Socializes Sales Performance Management
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SAP Updates BusinessObjects Mobile
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Birst Bolsters Predictive Analytics for Sales
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Knoa Software Raises $7.5 Million in Venture Funding
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Commerce Investments Are Set to Surge
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SAP Releases Predictive Analytics Software
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To Be Social with Customers, Look Inside Your Organization
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Lattice Engines Raises $20 Million in Venture Funding
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Essentials for Building a Consumer Mobile Service
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SAP Puts CRM in the HANA Cloud
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The Cloud Changes Everything in Oz
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Social Adds to CRM's Appeal
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SAP Adds Social Offerings
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Webalo Gives Boost to Enterprise Mobility
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SMEs Look to Technology Like Mobile Apps, Social Media to Grow
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SAP Rolls Out Business Planning and Consolidation Mobile App
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SAP Releases New Analytics and Sales Updates
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Oracle Recognizes the Need for Change
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Moxie Releases an Enhanced Knowledge Spaces
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Unified Unveils SocialConnect Solution
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MicroStrategy Releases An Update to Its BI Software
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IBM Brings Analytics to Social Business Processes
-
The Future of CRM According to Vendors
-
SAP Releases CRM Solution for Government Contact Centers
-
SAP Releases Sentiment Analysis Solution
-
The 2012 CRM Market Leaders
-
Playing Moneyball in the Cloud
-
Redefining Engagement in the Social Age
-
QuestBack Rolls Out Listen & Act Engagement Tool
-
FusionOps Extends Reach with Three SAP Partners
-
SAP Adds Analytics to BusinessObjects Suite
-
SAP Introduces Net Margin Analysis
-
Solve the Master Data Management Equation
-
Squirro Delivers a Complete 360 Degree Customer View
-
Peoplefluent Enhances User Experience with VMS Version 6.0
-
SuccessFactors Debuts Mobile, Social Features for Business
-
Business intelligence and Analytics Are Getting Hotter
-
Webtrends Offers Advanced Analytics for SAP Web Channel Experience Management
-
Oracle Acquires Cloud Marketing Platform Vitrue
-
SAP to Buy Ariba for $4.3 Billion
-
SAP Continues to Build Out HANA
-
SAP Unveils Accelerated Cloud Strategy
-
Knoa Software Releases Knoa EPM Version 7.0
-
SAP Moves in Mobile
-
Sybase 365 Launches Updated Business Intelligence Service for Mobile Operators
-
Game On: Gamification Strategies Motivate Customer and Employee Behaviors
-
Sybase 365 Launches Push Messaging Service
-
Bazaarvoice Announces New Integrations, Product Capabilities
-
Message Systems Launches "Momentum for CRM" Software
-
SAP Goes After Predictive Analytics Software Market
-
Turning Unprofitable Customers into Profitable Relationships
-
SAP Expands Hosted Offerings
-
Selectica Releases Guided Selling Solution
-
The 2012 Service Leaders
-
Social CRM Off to a Strong Start
-
Are the CRM Wars Really Over?
-
SAP Embraces Cloud, Mobile Solutions
-
SAP to Arm SMBs with Real-Time Analytics
-
Badgeville Launches Enterprise Cloud Connector Program
-
Scribe Syncs Data via Scribe Online
-
IBM Brings Analytics to Social Business
-
SAP to Provide Retailers with Real-Time Data
-
Infor Launches New Marketing Suite
-
Are CRM's Worst Years Behind It?
-
When Disruption Is Good
-
BDI Pharma Implements SAP Operating System
-
SAP and NetBase Partner on Social Media Apps
-
Past Is Prologue for CRM
-
SMB Hosted CRM Market Set to Triple by 2015
-
Altitude Software Releases Microsoft Dynamics CRM 2011 Connector
-
DoubleDutch Offers Freemium Version of Mobile CRM App
-
Salesforce.com to Acquire Model Metrics
-
Accenture Rolls Out Private Cloud Solution in Support of SAP Applications
-
Leveraging the Power of Web 2.0 to Engage the Social Customer
-
SAP Updates Business One Package
-
SAP Unleashes Real-Time Analytics in the Cloud
-
HP and SAP Accelerate Cloud Deployments for Clients
-
All I Know Is That I Don’t Know Nothing
-
U.S. SMB SaaS CRM Market Set to Triple by 2015
-
SAP Releases New Business Intelligence and Enterprise Information Management Solutions
-
Turbocharging CRM with Good Data
-
Call Center Software Opens A Window of Opportunity
-
Net Atlantic Expands CRM Integration for StrongMail On-Demand
-
CRM Recovers with Low-Cost Options
-
Global CRM Market to Grow by $1.3 Billion in 2011
-
The 2011 CRM Market Leaders
-
SAP Updates BusinessByDesign
-
Oracle to Buy InQuira
-
Should All Companies Head to the Cloud?
-
SAP Releases Sales OnDemand
-
FinancialForce.com Unveils Integrated Cloud Solution
-
IDC Forecasts Global CRM Market to Grow by More Than $1.3 Billion in 2011
-
SAP Releases New Crystal Server and BusinessObjects Software
-
SaaS CRM Deployments Fuel Competition
-
Mobile CRM: The Quiet Explosion
-
Peer Power
-
Customers Show the Power of SAP
-
SAP's Business Model Is Built on Collaboration
-
SAP Expands Its Agreement with Verizon
-
The Suite Life Cements Customer Service
-
Customer Experience Professionals Association Launches
-
Bringing Problems to Your Customer Service Team
-
Verizon and SAP to Offer CRM in the Cloud
-
SAP Previews Sales OnDemand
-
The 2011 Service Leaders
-
Beagle Research Selects the Top Marketing Videos
-
Vivisimo Releases New Customer Experience Optimization Solution
-
What’s Next for Third-Party Support?
-
Gartner Releases Its Magic Quadrant for Master Data Management
-
Gartner Releases Its Magic Quadrant for BPM Suites
-
Forrester BI Wave Crammed With Leaders
-
Gartner Magic Quadrant for Enterprise Marketing Management Remains Leader-less
-
Forrester Wave Report Reveals Key Trends in Customer Service
-
SAP Announces 10 New BusinessObjects Applications
-
SAP to Pay Oracle $1.3 Billion in Damages
-
Infor Makes the Latest Move in the CRM Shuffle
-
A CRM Showdown in Times Square
-
Salesforce.com's Chatter Combines Social and Mobile
-
Salesforce.com Outshines Competitors on Gartner Magic Quadrant for Sales Force Automation
-
SAP Promises a "Leading" Mobile Platform in 9 Months
-
Retired and Retried
-
Multiple Changes in the Gartner Magic Quadrant for CRM Multichannel Campaign Management
-
DataFlux Takes the Lead in the Gartner Magic Quadrant for Data Quality Tools
-
The View from the CRM C-Suite
-
CRM Magazine Announces Winners of 2010 CRM Market Awards
-
Managing to Succeed
-
Navigating the Vendor Landscape
-
SAP's Surprising Spring
-
CRM on Twitter: August 2010
-
The 2010 CRM Market Awards - Introduction
-
Influential Leaders: The Go-To Guy
-
Rising Stars: The Content Contender
-
Rising Stars: The People(Soft) People
-
Market Leaders: Enterprise Suite CRM
-
Market Leaders: Business Intelligence
-
Market Leaders: Data Quality
-
Cloudy Horizons for Business Applications
-
Oracle Brings Out Business Intelligence 11g
-
Aberdeen Retail Summit Revisits Familiar Topics
-
CRM Is No Longer a Four-Letter Word
-
4 Keys to Online-Community Success
-
7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
-
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations
-
Enabling the Long Tail of the Channel
-
Salespeople Need Performance Management, Too
-
Did Web Analytics Just Become One of IBM's Core Values?
-
Reaching Customers Through the Cloud
-
SAP Declares "ByDesign Is Here" (Sort Of)
-
SAP Insists "Mobile Is the New Desktop"
-
New Challengers Added to Gartner Magic Quadrant for Business Intelligence
-
SAP Acquires Sybase in $5.8 Billion Deal
-
IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions
-
Boarding the Cluetrain
-
It's Not Your Relationship to Manage
-
Scheduling Solutions Are Vital
-
Pegasystems and RightNow Added to Leaders in Gartner Magic Quadrant for CRM Customer Service Contact Centers
-
Kodak Added to the Picture in Gartner Magic Quadrant for Marketing Resource Management
-
With SuiteCloud 2.0, NetSuite Tries to Clear the Cloud of Myths
-
SAP Slips StreamWork Into the Cloud-Based Collaboration Current
-
Going Green, Saving Green
-
The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
-
RightNow Challenges Cloud Competitors
-
CRM's Hearty Appetite
-
CRM on Twitter: March 2010
-
The 2010 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
-
SAP Releases "BI for the Rest of Us"
-
DataFlux Unifies Its Tools
-
Open-Source Business Intelligence: 5 Times Bigger by 2012
-
After CEO Ouster, Plattner's Plea: "Please Trust SAP. We Have Not Forgotten You."
-
Informatica Snags Siperian for $130 Million
-
Google Wave Makes a Splash in CRM
-
Helping Hands
-
Profiting from the Nonprofits
-
Informatica and IBM Lead Gartner's Magic Quadrant for Data Integration Tools
-
Forrester Waves In Cross-Channel Campaign Management
-
SAP Sets Sustainability in Motion
-
5 in the Lead in Gartner Magic Quadrant for Enterprise Content Management
-
On the Scene: Gartner CRM Summit '09—Trust Is the New Differentiator
-
Market Focus: Energy/Utilities: A Lightbulb Moment for Customer Interaction
-
Re:Tooling -- Sales Compensation Management: Always Be Selling
-
Salesforce.com Brings Social to the Enterprise
-
After the Revolution
-
A Salesforce.com by Any Other Name
-
UC Takes a Village, Says Gartner Magic Quadrant for Unified Communications
-
RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites
-
Chordiant Focuses on Improving Customer Lifetime Value
-
SAP Calls on Companies to Embrace "The New Value"
-
The 2009 Influential Leaders - The Cloud Commando
-
The 2009 Rising Stars - InsideView
-
The 2009 Elite - ShipServ Sets Sale
-
The 2009 Elite - ISS Belgium Sweeps Up Sales
-
The 2009 Market Leaders - Data Quality
-
The 2009 Market Leaders - Business Intelligence
-
The 2009 Market Leaders - Sales Force Automation
-
The 2009 Market Leaders - Midmarket Suite CRM
-
The 2009 Market Leaders - Enterprise Suite CRM
-
Microsoft’s Million-Member March
-
CRM Market Grows for Fifth Straight Year
-
Do You Accept the Terms of Engagement?
-
Re:Tooling -- Mobile Service Applications: Beyond the Contact Center Walls
-
CRM Magazine Announces Winners of 2009 CRM Market Awards
-
Oracle's Other Half Lands in the Gartner Magic Quadrant for Sales Force Automation
-
Infor Delivers CRM to IBM System i Users
-
Forrester Gives a Welcoming Wave to Complex Event Processing
-
Knoa Provides a Comprehensive View of Business Application Use
-
Still No Leaders or Challengers in Gartner's EMM Magic Quadrant
-
Mashups Make You Smarter
-
On the Scene: Clarity Is SAP’s New Enterprise
-
Intelligence in the Cloud
-
LucidEra: The End of an Era?
-
Re:Tooling -- Predictive Analytics: Keeping a Step Ahead
-
Worldwide BI Revenue Reached $8.8 Billion in 2008
-
CRM Market Grows for Fifth Straight Year
-
Microsoft Makes a Million (or Two)
-
A New Leader Emerges in Gartner Magic Quadrant for MDM for Customer Data
-
nGenera CIM Goes Tactical
-
Matching Pie Slices to Plates
-
Branching Out Toward Data Management
-
Re:Tooling -- Partner Relationship Management: Rousing from a Slumber
-
Business as Usual within Gartner Magic Quadrant for Data Quality Tools
-
Interactive Intelligence Ups Its IQ with Process Automation
-
Amdocs and TOA Aim for a More Holistic Customer Experience
-
Strategy and Social Media: Everything’s Social (Now)
-
CRM Characteristics for the Midmarket
-
Hot New BI Vendors Keep Things Cool
-
CIO vs. CFO: The C-Suite Deathmatch
-
Speed and Clarity Drive SAP's Success
-
SAP Promises "Innovation You Can Trust"
-
Attensity Group to Tackle Unstructured Data
-
On-Demand Is In Demand within Gartner Magic Quadrant for Multichannel Campaign Management
-
Low Costs Drive the Gartner Magic Quadrant for CRM Customer Service Contact Centers
-
Twitter on CRM
-
In More Ways Than One
-
Social Media: The Five-Year Forecast
-
Oracle Takes a Shine to Sun Microsystems
-
ISM's Top 15 Arrives -- and Exceeds 15
-
Market Focus -- Telecommunications: Bundled Offerings, Better Retention?
-
The 2009 CRM Service Awards: Rising Stars -- Parature: Gaming the System
-
Re:Tooling -- Knowledge Management: Knowledge (Management) Is Power
-
9 Vendors Lead Gartner Magic Quadrant for BPM Suites
-
Making Relationships Matter
-
We the People
-
Aprimo and Unica Top Gartner Magic Quadrant for Marketing Resource Management
-
Megavendors Look Smart in Gartner Magic Quadrant for Business Intelligence
-
xTuple Looks to Expand into New Markets
-
Outsprinted
-
IBM Thunders into Cloud Computing
-
Keeping Your Financials Intacct
-
The True Definition of UC
-
The Shots Heard ’Round the World
-
Market Focus: Insurance—Technology Helps Insurance Weather the Storm
-
Feedback: January 2009
-
The Google-ization of CRM
-
Shake Your Moneymakers
-
Discover the Agile Business Within
-
Scoping Out SFA for Consumer Goods
-
Few Changes in Gartner Magic Quadrant on Contact Center Infrastructure
-
Sprint: Please Hold for Silence
-
Business Objects Ups the Ante on On-Demand BI
-
SugarCRM Shows a Web 2.0 Sweet Tooth
-
Voxeo Acquires VoiceObjects
-
Market Focus: Energy/Utilities -- Empowered Consumers Are Ready to Flip the Switch
-
Transparency
-
Former Oracle Executive to Join SAP
-
Wikis Grow, Podcasts and Social Bookmarking Slow
-
NetSuite Saps a Competitor and Shows Growth
-
Feedback: November 2008
-
Companies Catch the Customer Experience Wave
-
SAP Retains Market-Share Lead in CRM
-
IBM's Vision Cited in Gartner Data Integration Magic Quadrant
-
Mobile CRM Finds a Permanent Home
-
Still No Masters in Gartner's 'MDM for Product Data' Magic Quadrant
-
Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
-
Oracle Integrates CRM On Demand with Siebel
-
Nine New Vendors Join Gartner's E-Commerce Magic Quadrant Report
-
Socialized CRM
-
Market Focus: Financial Services -- Keeping Your Money on Their Minds
-
The 2008 CRM Market Awards: Table of Contents and Introduction
-
The 2008 CRM Market Awards: Influential Leaders -- Introduction
-
The 2008 CRM Market Awards: Influential Leaders -- Bill McDermott
-
The 2008 CRM Market Awards: Market Leaders -- Enterprise Suite CRM
-
The 2008 CRM Market Awards: Market Leaders -- Midmarket Suite CRM
-
The 2008 CRM Market Awards: Market Leaders -- Business Intelligence
-
The 2008 CRM Market Awards: Market Leaders -- Data Quality
-
The 2008 CRM Market Awards: Market Leaders -- Open-Source CRM
-
The 2008 CRM Market Awards: Market Leaders -- Consultancies
-
Forrester Waves to Midmarket CRM
-
Eloqua Opens Up With Web Services
-
Maximizing Mobility for the SMB
-
CRM Magazine Announces the Winners of the 2008 CRM Market Awards
-
Sage Act!s on Customer Feedback
-
Forrester Wave Finds Initiate Systems and Siperian at the Center of Customer Hubs
-
Forming the Platform
-
Market Focus: Education -- Making CRM Mandatory for University Administration
-
Wouldja Look at That?
-
CRM Searches for Search
-
Four BI Vendors Crest the Forrester Wave
-
SFA Vendors Come and Go in Gartner Magic Quadrant
-
SAP Retains Market-Share Lead in CRM
-
SAP's TomorrowNow to Shut Down but the Jury's Still Out
-
IBM and Oracle Lead Gartner's 'MDM for Customer Data' Magic Quadrant
-
Entellium Builds a CRM Suite to Rave About
-
CRM Market Continues to Soar for a Fourth Straight Year
-
SAP Looks to ‘Change the Game’
-
CRM to the Max
-
No Leaders Yet in Gartner Magic Quadrant for Enterprise Marketing Management
-
Growth Trend Continues for CRM
-
DataFlux Has the Edge in Gartner's Magic Quadrant on Data Quality Tools
-
NetSuite BOSes Its Way into Manufacturing
-
NetSuite Inhales OpenAir
-
The Second Coming of Web 2.0
-
Oracle Scores Twice in Gartner's Field Service Magic Quadrant
-
Companies Still Miss the Mark on the Complete Customer Experience
-
Talisma Acquired by nGenera
-
ISM Announces Its Top 15 Lists for CRM
-
Unica Tops Gartner Magic Quadrant for MCM
-
SAP Seeks to Tie Up Loose Ends
-
CRM Is All About Teamwork
-
SAP + RIM = CRM2Go
-
Serving Many Masters
-
Is CRM Too Hard for Microsoft?
-
Vendors Go Virtual for Feedback
-
destinationCRM Dashboard: May 2008
-
Market Focus:
Retail/Consumer Packaged Goods -- Price Check, Aisle 5
-
7 Steps to SOA Success
-
SaaS Offers More to Manufacturers
-
Teradata's Growing the Family
-
On-Demand CRM Primed to Shock and Awe the On-Premise World
-
Salesforce.com Comes to Town
-
SaaS CRM Helps Olympic Swimmers in the Shallow End
-
Business Intelligence Is Mission-Critical, for CRM and Others
-
There's No Stopping CRM
-
Most Web Visitors Can't Get the Help They Need
-
Contact Centers Aren't Yet Ready for Web 2.0
-
Want Customer Loyalty? Improve Customer Experience First.
-
SAS Gets Structured for the Unstructured
-
Should Microsoft Quit CRM?
-
Customer Satisfaction Is Just the Beginning
-
Microsoft's Latest Convergence Theory
-
Marketing: It's Nothing Personal
-
Apple Takes a Bite Into Enterprise CRM
-
5 Steps to Successful Web Content Management
-
9 Essential Strategies to Improve Customer Experience
-
SAP Refocuses on "Fun"
-
Do You, Bagel, Take This Balela?
-
Everything Is Social
-
Market Focus: Automotive -- Detroit: Driven to Distraction
-
In Search Of...
-
Salesforce.com Rises on Adobe's Hot AIR
-
Boosting CRM Adoption
-
Oracle Explores the Power of One
-
Oracle Hyperion's Performance Manages to Top Gartner's CPM Magic Quadrant
-
In Magic Quadrant for Application Delivery, F5 Really Delivers
-
The Suite Spot: Former Pure-Play Vendors Dominate BPM Magic Quadrant
-
MicroStrategy and Microsoft Move Up in Gartner's BI Magic Quadrant
-
Microsoft Bids $44.6 Billion for Yahoo!
-
SAP Susses Out 2008
-
Are You Ready for SaaS?
-
CRM Drives Down-Market
-
Always On
-
Worldwide Outsourcing Market to Grow 8.1% in '08
-
Open Source as a Driver for CRM Innovation
-
Infor Markets a New Marketing Module
-
IBM Acquires an Apt App
-
Will Marketing Platforms Ever Outperform?
-
Oracle and BEA Systems Settle on a Price
-
Amdocs Tries to Digitally Connect with Communications Providers
-
Big Changes in Solutions for Small Businesses
-
SFA for the Consumer Goods Industry Comes of Age
-
Top 25 CRM News Stories of 2007
-
Quality Really Is Job No. 1
-
Market Focus: Manufacturing -- Customers, Meet Your Makers
-
CRM Managers Should Listen for a Change
-
How Marketers Use Business Intelligence Intelligently
-
The Best Companies Do Better with BI
-
NetSuite Takes Stock, and Sells It
-
Microsoft Unleashes a Titan
-
Are CRM Systems Too Complex for the SMB?
-
SAP's Year-End Model Sports a Facelift
-
Business Objects Gives SMBs an Edge
-
Mastering Customer Records
-
The Dark Side of the Search Engine
-
SAP's Midmarket Design
-
A Shift in SAP's Growth Strategy: Buy Big to Get Bigger
-
Market Focus: Energy/Utilities -- Speaking Truth to Power (Companies)
-
It's All Coming 2.0gether
-
Installed Software Strikes Back
-
Banks Again Seek to Improve CRM
-
Will the Sun Come Out for TomorrowNow?
-
Business Intelligence's Intelligent Leap
-
Integrating CRM and ERP
-
Oracle Salutes ''Acquired Innovation''
-
Sales Configuration Vendors Are Splitting and Tangling
-
IBM Acquires Cognos
-
CRM Market Set to Double
-
Gartner Magic Quadrant Puts Together Data Integration Leaders
-
CRM Remains a Fertile Market
-
Market Focus: Technology -- The Simple Truth about Complex Manufacturing
-
Checking the Pulse of the Contact Center
-
Teradata Tops Gartner Magic Quadrant for Database Management
-
NetSuite: A Not-So-Quiet Quiet Period
-
In Oracle's Star Wars, a Wookey Falls
-
SAP Tucks-In Another Acquisition
-
Business Objects' Polestar Guides Information Search
-
Forrester Wave Ranks Cognos and Oracle Tops in Performance Management
-
Oracle Offers to Buy BEA Systems
-
Sage Dismisses CEO
-
Teradata's Call For Data-Driven Success
-
Teradata Stands Alone, and Not Alone
-
Interactive Intelligence Plugs in an Upgrade
-
SAP to Acquire Business Objects
-
A SWITCH in the Top 10 Service Providers
-
Oracle Continues to Lead IDC's Analytics Pack
-
Analyzing the Sales Process
-
The Chain Gang
-
Double-Digit CRM Growth -- But Double-Digit Failures and Double-Digit License Limbo, Too
-
Consona Sizes Up the Manufacturing Market
-
CDI Comes in All Shapes and Sizes
-
SAP's Big Move Toward Smaller Businesses
-
The Dynamic Duo: SAP and Oracle Still Lead, But Oracle Offers More
-
Infor Takes a Breather from Building Its Better Mousetrap
-
Master Data Management: Debunking Mega-Vendor Hype
-
CRM's Expanding Horizon
-
Cognos To Purchase Applix
-
SAP-Oracle Dispute Heats Up
-
CRM Continues Its Climb
-
Software, On and Off
-
Sizing Up the CRM Situation
-
The 2007 Market Awards: Rising Stars
-
The 2007 Market Awards: Enterprise Suite CRM
-
The 2007 Market Awards: Midmarket Suite CRM
-
The 2007 Market Awards: Marketing Automation
-
SAP Escalates in India
-
CRM Magazine Announces the Winners of the 2007 CRM Market Awards
-
Filling the Void in CRM Application Support
-
NEC's Buy o'Sphere Expands the Ecosystem
-
Business Processes Manage to Keep Growing
-
SaaS Will Outpace the Rest of the Market
-
Market Focus: Financial Services--Cashing In on Integration
-
destinationCRM Dashboard
-
Making the Most of Marketing
-
What's in a Name? Oracle's Mixed Message With Siebel CRM On Demand
-
A Solid Connection at Last: IP Telephony Achieves a Majority in the Contact Centers
-
SaaS Rises in the East
-
CRM Numbers Grow, But Also Mislead
-
NetSuite iPhones It In
-
Oracle's Smaller Slice of CRM's Bigger Pie
-
Salesforce.com Joins Siebel Atop Gartner Magic Quadrant for SFA
-
SAP Admits 'Inappropriate' Downloading of Oracle Documents
-
On the Scene: SAP Talks Enterprise SOA and Collaboration
-
NetSuite Dials a New Number
-
SAP Makes More Moves On Mobility
-
Dirty Little Data Secrets
-
Custom Fits
-
SAP Loses Visionary Agassi Over CEO Rift
-
destinationCRM Dashboard
-
The Dead Pool: E- and Phone Service
-
SAP Zeroes In On the Contact Center With M&A
-
Cisco and Salesforce.com Get Connected
-
SAP: Boosting Its CPM Credentials
-
An SFA Wave Hits a Crowded Beach
-
The Big Picture
-
SOA Comes at a Cost
-
SAP and Microsoft Will Duet Again
-
SAP Sounds Off on SOA and Collaboration
-
Gartner Slots Multichannel Campaign Management Vendors
-
Software AG Is Set to Acquire webMethods
-
PRM Rides the CRM Tide
-
BPM's Evolution
-
Market Focus: Telecommunications: The Name of the Game: Personalization
-
destinationCRM Dashboard
-
The 2007 Service Leaders, Part 2
-
The 2007 Rising Stars and Service Excellence
-
BI and PM: Two Sides of the Same Coin
-
Purisma Points to MDM
-
ISM Announces Its Top 15 (or 16 or 17)
-
Oracle Sues SAP
-
The CRM Market Is Still Strong
-
VoiceObjects and SAP: Over the Phone
-
Siebel Continues to Fly Solo as a Leader
-
Oracle Is Set to Purchase Hyperion
-
destinationCRM Dashboard
-
SAP Acquires Pilot Software
-
Gartner Combines Two Magic Quadrants
-
Microsoft Brings Analytics to the Desktop
-
Manufacturing a Speedy Delivery
-
Enterprise CRM Is Three Sheets to the Wind
-
SAS Tops Gartner's BI Magic Quadrant
-
Market Focus: Professional Services: Servicing the Law
-
Oracle Boosts Siebel CRM
-
Oracle Makes Intelligence Accessible
-
SAP Updates Its Midmarket Strategy
-
Infor Is the Top Performer in Performance Management
-
High-Tech Wages Are On the Upswing
-
SaaS and Web 3.0
-
Nobody Can Stop the Shopping
-
Market Focus: Manufacturing: Money for Future Muscle
-
destinationCRM Dashboard
-
Customer Hubs Get Hot
-
Three Tiers for ISV Partnerships
-
Extending ERP Throughout the Enterprise
-
CRM's Expanding Vista
-
Salesforce.com Releases ApexConnect
-
Diverse Options Are Still Available in SFA
-
Sterling Eats Up Front-End Functionality
-
CRM Vendors Get SOA Happy
-
EDS Will Acquire GEMS
-
Oracle Powers Up Its Utility Offerings
-
Companies' ERP Wallets Will Get Fatter
-
Hyperion Does Some Autumn Cleaning
-
CRM Investments: Working With What You've Got
-
Connectors for Dynamics CRM
-
Europe Will Up IT Spending
-
Xactly Ties SCM to Data Management and Analytics
-
The 2006 Influential Leaders
-
The 2006 Market Leaders, Part 1
-
The 2006 Market Leaders, Part 2
-
The 2006 Elite
-
SAP Gets Its Demand On Again
-
CRM Magazine Announces the 2006 Market Award Winners
-
Hosted or Housed?
-
Microsoft: Expecting a Live Baby
-
destinationCRM Dashboard
-
SCM's Use Broadens Throughout Enterprises
-
Product Roundup: VoiceCon Fall 2006
-
CRM Is Back on the Glory Road
-
Secret of My Success: Connecting On-Demand With On-Premise
-
Sales Compensation is Back, Baby!
-
Euro CRM Growth Continues At a Reduced Rate
-
Try It, You'll Like It
-
The Maturation of MRM
-
Market Focus: The Public Sector--Eye on the State
-
Statistically Speaking
-
On the Scene: SAPPHIRE '06: SAP Continues Its Enterprise SOA Push
-
Secret of My Success: PRM Goes VARs(ity)
-
Customer Demand Demands Performance Measurement
-
SAP Offers Customers Benchmarking Aids
-
Siebel Rules the Magic Quadrant for SFA
-
VoiceObjects Opens Its Ears Wider to Personalization
-
Salesforce.com Drops a Hot Summer Jam
-
A Praxical Move for SAP
-
For CRM, ERP, and SCM, SAP Leads the Way
-
Wireless: Hot or Not?
-
Practical Presto!
-
Sending Out an SOS for SOA Help
-
NetSuite Goes National With CompUSA
-
The First PeopleSoft Enterprise Release 9 Product
-
CRM Expansion Continues
-
Gluing Office to Enterprise
-
IBM Tops Gartner's CDI Hub Quadrant
-
Dialing Up Financial Services
-
destinationCRM Dashboard
-
KANA Leads Forrester's E-Service Suite Wave
-
NetSuite Launches ''SAP for the Rest of Us''
-
Intuit Owns the Back End
-
SAP Takes a Dual Approach
-
SAP Targets Enterprise SOA
-
SSA Global Gets Grabbed
-
Companies Still Grapple with Effective CDM
-
Gartner Hears CRM Accents Across the Pond
-
The World Is Not Enough
-
Siebel Leads the FSM Quadrant Again
-
The State of the CRM Market
-
destinationCRM Dashboard
-
Oracle Takes Next Steps to Fusion
-
Siemens Courts the Enterprise
-
Business Process Wheels Need a Strong Hub
-
Oracle Fulfills Demand Again
-
Oracle Will Acquire Portal Software For $220 Million
-
Performance Management Spending Will Increase
-
NetSuite Episode 11: Revenge of the Suite
-
Oracle Versus SAP: The Gathering SOA Storm
-
SAP's On-Demand Vision
-
destinationCRM Dashboard
-
The 2006 Service Leader Awards, Part 2
-
Microsoft Brings IT Together
-
Oracle Looks to Get More Out of Data
-
Aprimo Is Still First in the Quad
-
SAS Buys a Build Out in the MRM Market
-
It's Siebel in the Service and Support Leader Corner
-
ISM Reveals Its Top 15 Award Winners
-
The Risk of Investment
-
Siebel and SAP Dominate Western European CRM
-
SMBs Demand Integration
-
SOA Simple
-
MarketScope: CRM's Professional Look
-
Siebel Shareholders Approve the Oracle Takeover
-
SAP's On-Demand CRM Valentine
-
Fusion Is Heating Up
-
Gartner Releases Its BI Magic Quadrant
-
Dangling the Carrot: Drive Your Sales Force to Profitability
-
CRM: The Past and the Future
-
MarketScope: Manufacturing: CRM's Next Makeover
-
destinationCRM Dashboard
-
Secret of My Success: Hughes Network Systems
-
2006: A Gut-Check for IT Vendors
-
Oracle Has a Q2 Earnings Drop
-
The Year in (P)review
-
Oracle and Siebel: What Does It Mean for Customers?
-
Consultants Are Standing By
-
The Competitive Threat
-
Quotables: All About Oracle
-
IT's $6 Billion Spending Spree
-
Mobile CRM Is Making Moves
-
SAP Will Acquire Khimetrics
-
Forrester's Top ERP Vendors
-
Oracle Loses Another CFO
-
Acquisition Predictions
-
What Is SOA?
-
Wonders of a Wireless World
-
destinationCRM Dashboard
-
October 21, 2005
-
ERP and Hosting Vendors Spur Market Shifts
-
Siebel Reveals Its Next-Gen Approach
-
October 14, 2005
-
IT Spending To Tumble, Then Rise 2007-2010
-
Where's the SOA Train Headed?
-
Master Data Management
-
October 4, 2005
-
Back to Double-Digit Growth
-
destinationCRM Dashboard
-
The 2005 Influential Leaders
-
The 2005 CRM Market Leaders, Part 1
-
The 2005 CRM Market Leaders, Part 2
-
Vendors Offer Oracle Customers Migration Deals
-
September 27, 2005
-
September 20, 2005
-
CRM New License Revenue Grows Again
-
Oracle Will Buy Siebel
-
Dynamics--Microsoft's Midsize Business Tools
-
Anatomy of a Successful CRM Implementation
-
Email Response Times Lag Still
-
Statistically Speaking
-
DestinationCRM Dashboard
-
A New ERP Market: The Federal Government
-
August 26, 2005
-
The 2004 CRM Apps Market: Double Digits
-
CRM Software: A Customer Loyalty Problem
-
August 19, 2005
-
Siebel Continues to Lead Enterprise Deployment
-
DestinationCRM Dashboard
-
SAP's New Hosted Model?
-
August 5, 2005
-
The CRM Industry Is Here to Play
-
Three Trends to Watch
-
Energizing Customer Relationships
-
destinationCRM Dashboard
-
Do It Yourself
-
July 29, 2005
-
Siebel Takes Fiscal Short Steps Forward
-
Earnings Roundup: July 22, 2005
-
Siebel Tops Forrester's Wave for Enterprise CRM
-
Enterprises Are Profiting From PMPO
-
SFA and Marketing Automation Show Even Growth
-
2006: Customer Management Spending Will Rise Again
-
Oracle Acquires ProfitLogic
-
The BPM Market Is Growing Faster Than Expected
-
You Got Your PRM in My CRM
-
Oracle Reports Strong Q4 Results
-
Big Blue and Siebel Bolster Their SOA
-
Cognos Faces Forward
-
June 24, 2005
-
SAP Snatches Up Competitive Talent
-
Companies: Tailor Wireless to Workforce Demands
-
SMBs' Rising Backbone: The Global ERP Market
-
June 17, 2005
-
Convergys Is Buying Deloitte's F&A BPO Business
-
Aprimo Acquires DoubleClick's EMS Unit
-
Siebel Shareholders Demand Action
-
BI Tools to Manage Real-Time Response
-
Sizing Up Salesforce.com's New Partnerships and Product
-
SAP Unveils Its BI Black Box
-
SAP Goes Vertical
-
A New Business Blueprint Stars at SAPPHIRE '05
-
SMBs Are Shopping For ERP and CRM Solutions
-
Microsoft Streamlines the Call Center
-
Enhance Your CRM Strategy With Targeted Email Marketing
-
The Way to Mendocino
-
April 25, 2005
-
Earnings Roundup: April 22, 2005
-
SAP Targets BPO
-
Siebel's CEO Resigns Following Poor First Quarter Earnings
-
E-Service Providers Ride the Forrester Wave
-
Siebel Enchants Gartner's CRM CSS Magic Quadrant Again
-
The 2005 CRM Service Leaders--Part I
-
The 2005 CRM Service Leaders--Part II
-
March 24, 2005
-
March 22, 2005
-
Consultancy Unveils Top 15 CRM Award Winners
-
March 18, 2005
-
March 17, 2005
-
March 16, 2005
-
Big Blue Will Acquire Ascential
-
March 2, 2005
-
February 28, 2005
-
February 25, 2005
-
February 8, 2005
-
February 2, 2005
-
February 1, 2005
-
Enterprise CRM: Change Is Inevitable
-
January 26, 2005
-
January 24, 2005
-
January 20, 2005
-
January 12, 2005
-
January 11, 2005
-
The 6 Most Overlooked Customer Touch Points
-
CRM Contributes to Homeland Security
-
December 10, 2004
-
Service Isn't Just About Being Nice, It's About Resolving Issues
-
It's Not Business As Usual
-
Taking Charge
-
Statistically Speaking
-
Hot Seat: What CRM trend will have the biggest impact in 2005?
-
Salesnet and UniPress Software Announce an Alliance
-
Customers' Changing CRM Expectations
-
Wires: News and Technology for October 29, 2004
-
In the Money: Vendors Announce Quarterly Earnings
-
The Impact of VoIP on the Customer Service Experience
-
Wires: News and Technology for October 15, 2004
-
Siebel Caps User Week With Stronger Earnings and Refined Service Offerings
-
Software as Service Is Evolving Slowly But Surely
-
Anytime Is the Right Time for CRM
-
Hot Seat: Can a Single Vendor Satisfy an Organization's Complete CRM Needs?
-
Siebel Leads Enterprise CRM Rankings
-
What Follows Loyalty Leaders? Growth.
-
Transactions: Customer Wins for September 14, 2004
-
Oracle Wins Antitrust Suit
-
The Siren Call of the Midmarket
-
Heard and Overheard
-
The 2004 CRM Elite
-
The 2004 Market Leaders
-
The 2004 Market Leaders (Part 1)
-
The 2004 Market Leaders (Part 2)
-
High-Profile Project Flameouts, Or Temporary Setbacks?
-
CRM Is a Priority Overseas
-
Pitney Bowes Uses Wireless Technology for First Class Delivery
-
Merger Storm on the Horizon?
-
IDC Predicts $11.4 Billion in CRM Application Sales in 2008
-
Success at a Steady Pace
-
SAP Hires Away Senior Siebel Exec
-
Selecting the Right Services Partner(s)
-
What's in it for Me?
-
Market Watch: Many Possibilities, One Price
-
Heard and Overheard
-
Enterprise CRM Providers Enjoy Different Fortunes
-
CRM Market Expansion
-
Has SAP Finally Caught Up to Siebel?
-
Customers for Life
-
CRM: Alive and Kicking
-
Market Watch: Marketing Tools Emerge as Comprehensive Solutions
-
Heard and Overheard
-
Integration Is the Linchpin for CRM Success
-
CRM's Future: Open Source?
-
Keeping the Right Customers
-
The Week in Review: June 4, 2004
-
Ensuring the Success of Insurance Companies
-
How to...encourage channel partners to adopt CRM
-
Dow Corning's Extreme Makeover
-
5 Ways to Get More From Your CRM Investment
-
Mobile CRM Is on the Go
-
PeopleSoft CEO Conway Says Fighting Oracle Has Cost Millions
-
Uncovering Profitable CRM Practices
-
Pocket-Size CRM Choices Grow
-
Bringing Six Sigma to Customer-Facing Business Processes
-
SAP's Customer Commitment
-
Siebel Systems' New CEO
-
Finding Diamonds in the Rough
-
All Customers Are Not Created Equally
-
The Week in Review: April 16, 2004
-
News in Brief
-
Market Watch: Mobile Sales Is on the Move
-
The Art of War
-
Breaking From Tradition
-
How Profitable Are Your Customers?
-
Siebel Scores Big in Gartner's Slew of Market Reports
-
CRM Vendors Spring Into Action
-
DoubleClick Finalizes Its SmartPath Acquisition
-
Missteps in Midmarket?
-
New Product Spotlight: March 17, 2004
-
The Week in Review: March 12, 2004
-
The Week in Review: March 5, 2004
-
Winning CRM Companies Reflect the Industry's Growth
-
The 2004 Service Leaders--Part II
-
CRM Strategy Is Taking Center Stage
-
News in Brief
-
CRM Helps Professional Services Firms Obey the Law
-
Hot Seat: The Demand for On-Demand CRM
-
Siebel Tops Gartner's CRM Sales Suite Magic Quadrant
-
A New Gartner Report Announces Three Positive Ratings
-
Why Customer Satisfaction and Loyalty are Not Enough
-
Gartner Announces CRM CSS Magic Quadrant
-
SMBs Fear an Overreliance on Microsoft
-
Compensation Apps: Go for the Best
-
Merging for Midmarket Dominance
-
Get Smart!
-
New Product Spotlight: January 28, 2004
-
Software Firms Modify Models to Woo SMBs
-
SAP and Teradata Partner to Drive Analytics
-
ERP Vendors Do Not Have Strong Brand Awareness
-
CRM to Stay Flat in 2004
-
Vendors Team Up for Java Development
-
JD Edwards' Customers Are Happy With PeopleSoft
-
Vertical Focus: How Auto Dealers Drive Relationships
-
The Hard Sell
-
The Week in Review: December 12, 2003
-
Vendors Focus on Marketing
-
Become a CRM Master and Commander
-
SMB Customers Are Key to CRM Health
-
New Product Spotlight: December 3, 2003
-
Marketers Are Looking for Best Match Platforms
-
The Culture of Integration
-
Suite Success
-
A Winning Formula
-
The Year in Preview
-
A Customer Satisfaction Study Shows Some CRM Surprises
-
SAP Reinforces Midmarket CRM Push
-
One Company, Two CRM Strategies
-
Take My Advice--Please
-
Heard and Overheard
-
Vertical Focus: Consumer Packaged Goods
-
Teamware Market Is Poised for Growth
-
The Week in Review: October 17, 2003
-
Siemens Integrates With Microsoft
-
New Product Spotlight: October 8, 2003
-
New Product Spotlight: October 1, 2003
-
New Product Spotlight: September 24, 2003
-
Your Customers are Gold in a Down Economy
-
The Week in Review: September 19, 2003
-
Oracle Unveils Grid Computing
-
New Product Spotlight: September 10, 2003
-
Business Objects Upgrades Its Analytics Suite
-
New Product Spotlight: September 3, 2003
-
Don't Initiate CRM Until You Ask These Questions
-
The 2003 CRM Elite
-
The 2003 Influential Leaders
-
The 2003 Market Leaders (Part 1)
-
The 2003 Market Leaders (Part 2)
-
PeopleSoft Aims to Simplify the Customer Experience
-
Siebel's Shrinking Partner List
-
The Week in Review: August 8, 2003
-
SAP Adds to Its Vertical Offerings
-
Vertical Market: Education
-
New Product Spotlight
-
Oracle Keeping At It
-
The Week in Review: July 18, 2003
-
Microsoft CRM Gets POPular
-
Ellison: PeopleSoft Can't Survive
-
Lawson Gives Retailers Insight and Analysis
-
CRM World Domination
-
Getting IT Together
-
Salesforce.com, WebSideStory Partner to Provide Analytics
-
Intentia Entices J.D. Edwards' Customers
-
Salesforce.com's Brand and Upgrade Splash
-
Making Dollars and Sense of CRM Revenue
-
SAP's CRM Gem Upgraded At SAPPHIRE
-
Oracle Offer Aftermath
-
CRM License Sales Down 25 Percent in 2002
-
Analysts Address Oracle's Move to Buy PeopleSoft
-
New Product Spotlight: June 4
-
PeopleSoft to Acquire J.D. Edwards
-
A Slice of the Good Life: Boston Analyst
-
PRM Is Not So Different From CRM After All
-
Hosts With the Most (Partners, That Is)
-
PeopleSoft Dives Into the Mid-Market
-
Are SAP Customers Happy with CRM?
-
Overly Ambitious
-
The Cost of Isolated Data
-
Siebel's Sales, Earning Drop
-
Siebel's New Challenger
-
Week in Review: April 18
-
SAP Profits Up, Sales Down
-
PeopleSoft Mounts New Push Into Mid-Market
-
CRM: The Suite Spot
-
MetaGroup Ranks Top BI Companies
-
The 10 Best Things to Do With Your Data
-
Are CRM Consultants Objective?
-
Show Report: Hot Issues at Two Key Conferences
-
Nucleus Research Deemed Presumptuous
-
SAP Sharpens Its Focus on SMBs
-
Quenching the Thirst for New Business
-
A Room With a (Point of) View
-
Who's Minding the Mid-Market?
-
Is it Time to Defect?
-
Best Software Brings its ACT! Online
-
SAP's Goal: Unseat Siebel
-
Week in Review: 2/21/03
-
Siebel Crowns Itself Analytics Leader
-
Top 15 CRM Products Announced
-
ICCM Tip: Make It Personal
-
Siebel Versus SAP
-
Clean Data Improves Integration
-
The Week in Review
-
Siebel Integrates to IBM's WebSphere
-
Siebel Sees Sales, Earning Drop Amid Restructuring
-
Oracle: Back on Track?
-
SAP and Microsoft Partner for Web Services
-
Vendors Focus on Retail
-
SAP Starts 2003 With Layoffs
-
Preview 2003--What's in Store for CRM? (PART 1)
-
Preview 2003--What's in Store for CRM? (PART 2)
-
Closing the Gap
-
Closing the Gap
-
Salesnet Upgrades Dashboard Offerings
-
IBM's Door to SMBs
-
CRM's Must-Have
-
365 Days of CRM
-
A Roller-Coaster Ride For CRM Stocks
-
IBM Maps out Mid-Market Plan
-
SAP and Genesys Align For Greater User Support
-
Sybase Turns Data Into Economic Value
-
Integration: The Great CRM Bottleneck
-
Growth Strategies
-
CRM News In Brief
-
E.piphany to Integrate Microsoft MapPoint
-
The World According to Tom
-
Microsoft Battles for Enterprise Acceptance of .NET
-
Siebel and IBM Combat Integration Woes
-
Chordiant: An IBM Elite Partner
-
mySAP CRM's Portal Twist
-
Gold in the SMB Space
-
Leaders of the CRM Pack
-
Top Guns (part 1)
-
Top Guns (part 2)
-
Battle for Dominance
-
Leading the Niches
-
FrontRange Runs On .Net
-
Tom Siebel: We'll Embrace .Net
-
Blue Martini Goes Deep
-
Power to the Portal
-
E.piphany Completes E.6 Suite
-
Email Management for mySAP CRM
-
Integration Rules to Live By
-
Portal Player Turns to CRM
-
IT Spending Stabilizes
-
Comergent Tackles Transactions, Integration
-
SAP Lands Ford, Caterpillar
-
Customers Really Matter
-
Targeting Verticals
-
IBM to Buy PwC Consulting
-
E.piphany's Big Buddy
-
CRM Market: Classic Consolidation
-
PeopleSoft Slightly Off Analysts' Mark
-
CRM: In the Eye of the Hurricane
-
Chordiant, SAP Issue Warnings
-
Blue Martini Teams with Tibco
-
Business Objects Snaps Up Acta
-
Global Marketing's Big Comeback
-
Running Out of Gas?
-
Wireless CRM Beckons
-
Microsoft CRM Crystallized
-
E.piphany, Genesys Join Forces
-
mySAP CRM Is 'People Centric'
-
SAP's SMB Strategy
-
SAP: Something for Everyone
-
Learning from the Supply Chain
-
Strong Leaders, Strong Market
-
No Fear
-
Up Close: Craig Conway
-
Customer or Capital: Who is King?
-
Western Europe's SMBs Opening IT Wallets
-
Analytics Revealed
-
Deloitte Expands SAP Partnership
-
Genesys CEO Offers ROI Challenge
-
CRM: The Ties That Bind
-
Microsoft Acquisition Underscores Midmarket Move
-
AMR: State of the CRM Union
-
CRM Turf Wars
-
Gang War in the New CRM Promised Land
-
Advertising Claims to the Contrary...
-
Growth Target
-
Salesforce.com Goes Mobile
-
Siebel's eFinance 7
-
Baan's Nice Guy Image
-
Baan's E-Biz Rise -- and Fall?
-
SAP Chasing Siebel
-
Pivotal Plants Mid-Market Flag
-
Middlemen Flock to Siebel
-
CRM Drives the Real-Time Enterprise : What Lies Ahead?
-
A Big Splash with One Toe
-
mySAP CRM Delivers to Pitney Bowes
-
Mid-Market Madness
-
Gartner's CRM Summit
-
Aberdeen's Top Ten CRM Projects
-
Blue Martini Ships Retail-focused App
-
Microsoft Wades Into CRM
-
Siebel, IBM, Accenture Lead CRM Brands
-
How useful are PDAs with wireless e-mail and Web access to our salespeople? The little screens and the stylus don't seem practical.
-
Datamonitor Reports Swelling Customer Service Software Market
-
Someone Forgot to Ask the Customers
-
Common Cold Remedy: Business Intelligence
-
People & Promotions: January 31, 2002
-
Salesforce.com: What Economic Downturn?
-
Baan Is Back with CRM
-
What's BPM?
-
Surviving CRM
-
Great Expectations
-
Solutions of the World: Part II
-
DCI's Small Crowd Seeks Big Advice
-
What are the possibilities of marketing online beyond the e-mail model?
-
The Year in CRM: Stormy Waters
-
Sales Force Automation: Standalone or Suite Component?
-
All Eyes Turn to PeopleSoft 8 CRM
-
Partner Relationship Management
-
Building a CRM-Savvy Sales Force
-
CRM Shakeout
-
Mid-Market Marathon
-
Graduating With Honors
-
Getting Hitched: Are Partnerships for You?
-
Green Thumbs
-
The Romance of Partnerships--Is It Good For You?
-
In the Middle of the Action
-
Reach Out And Touch Somebody's Brand
-
Can You Collaborate?
-
The CRM Market: Buy, Sell or Hold?
-
Taking Stock
-
Online Surveys
-
Mobile CRM Takes Off
-
Illuminating Online Purchases
-
Keeping Pace in CRM and e-Business Consulting
-
Survey Says
-
The Changes in Exchanges
-
SAP Rolls With the Punches
-
Consultancy Warns Against Reactive CRM Strategies
-
Limiting Your Licensing Woes
-
Connecting Wireless Devices to the Enterprise
-
CRM Vendors: The Winners and the Losers
-
Smart Service
-
Who's Hot and Who's Not?
-
A Very Good Year
-
Jamba Juice Raises the Bar
-
The Globalization of Dun & Bradstreet
-
Overcoming Call Center Hurdles
-
Brave New e-World
-
SAP Fights to Regain Lost Momentum
-
ERP Vendors Embrace CRM
-
eHobbies Delivers Christmas
-
ASPs Fall Short of Predictions
-
Adding Intelligence to E-commerce
-
Strategic e-Procurement
-
ERP Vendors Embrace CRM
-
Second-Generation E-Business Portals
-
Siebel Sets the Pace for CRM Horserace
-
Enterprise Information Portals: An Enabling Platform for CRM and B2B
-
Wireless Data Communication Gets Real
-
HotData Cleanses Customer Files as Simply as Spell-Checking
-
ERP Giant Targets Broad Market With mySAP
-
Jockeying for Positions
-
Something About Mary
-
Crossing the Pond: SFA Software Goes International
-
Enterprise Marketing Automation: Making The Team
-
MidMarket CRM: Leveling the Paying Field
-
CRM Meets ERP