Enghouse Interactive's CRM Connecter Is Certified for Integration with SAP
Enghouse Interactive today announced that its CRM Connecter 1.0 solution has achieved certified integration with SAP CRM 7.0 EHP1.
Enghouse Interactive CRM Connecter 1.0 snaps right into the SAP CRM infrastructure and provides contact center agents using Enghouse Interactive contact center solutions, such as Enghouse Interactive Communications Center (EICC), with a 360-degree view of customer histories and critical data all from a single user interface.
As a result of the certified integration, EI CRM Connecter 1.0 enables the seamless exchange of critical customer data with instances of SAP Business Suite software. Together, these solutions create an environment where service and support organizations have real-time access to statistics from their CRM system.
In addition, Enghouse Interactive has joined the SAP PartnerEdge program as an SAP software solution and technology partner. Through the program, partners work closely with SAP to develop and certify the technical integration of their solutions with SAP software. Integrated partner applications extend, complement, and add value to SAP solutions.
"We are delighted to announce the successful achievement of SAP certification for EI CRM Connecter 1.0," said Enghouse Interactive Vice President of Product Management, John Cray, in a statement. "The ability of CRM Connecter to leverage the business potential of assets provided by solutions from SAP and other vendors will prove highly beneficial to current and future customer engagements."