• September 17, 2014

Genband's Kandy Platform-as-a-Service Goes Live

Genband has launched Kandy, a real-time communications software development platform designed to help companies build communications that are more integrated and immediate. Kandy combines the simplicity of the Web and mobile applications with enterprise-grade real-time communications capabilities.

"Kandy capitalizes on our market-leading solutions that are already supporting many of the world's largest communications service providers and enterprises," said David Walsh, CEO of Genband, in a statement. “Kandy strategically combines our recent acquisitions of fring and uReach with our WebRTC and cloud offerings to deliver the most comprehensive real-time communications offering for mobile and Web.”

One of the companies showcasing its customer engagement solution using Kandy is SAP. "At SAP, we are redefining the future of customer engagement," said Nayaki Nayyar, senior vice president, Cloud for Customer Engagement, SAP, in a statement. "We are leveraging Genband's Kandy to further enhance the customer experience and bring contextual unified communications to our customer engagement offering."

Other companies showcasing Kandy applications include Atlas Communications, Bloomfire, InfoStreet, Tech Mahindra, and VIZICOM. 

Kandy’s Platform-as-a-Service framework includes APIs, SDKs, and quick starts that are prebuilt applications like video shopping assistance. With Kandy there is no longer a need to leave an application to start a conversation, help a customer, get a live update, or ask a question. It allows the individual to quickly see who is available to resolve an issue, or Kandy can find the right person to address the problem.

"The Kandy Platform is designed to allow anyone from IT to business owners to embed real time video, voice, presence and text into their Web and mobile applications," said Paul Pluschkell, executive vice president of strategy and cloud services at Genband, in a statement. "With just a few clicks developers can connect customers, employees and even products (IoT) into their existing or new applications. Kandy gets them to market faster and more cost effectively."

"Genband's Kandy platform-as-a-service signals a shift in the market and in the way people communicate," said Jim Lundy, founder and CEO of Aragon Research, in a statement. "Service providers and enterprises needing scalable and reliable next-generation communications capabilities will now be able to develop mobile and Web applications that leverage Kandy. Kandy represents a catalyst in the move towards cloud-based embedded communications . Conversations will happen without dialing a phone number. Contextual, embedded communications will change how we get things done.”

The Kandy portal includes a developer area, application showcase, and a community in addition to developer API, SDK and quick start tools.

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