Heard and Overheard

"Client/server is dead and the market is beginning to start the burial process." --Mike Doyle, chairman and CEO, Salesnet "[Organizations] need to be doing a much better job of sending targeted direct mail so it doesn't get thrown in the trash, provide better workarounds for opt-in email, or do a better job at getting consumers to come to you." --Ian Jacobs, analyst, the451.com "The do-not-call registry is still being challenged in court. Yet, the conclusions of the American people, the legislative branch, and the executive branch [are] beyond question." --President Bush "The software-as-service model will continue to destroy Siebel--and PeopleSoft, Oracle, and SAP, too. Software is dead."--Mark Benioff, chairman and CEO, Salesforce.com "Customer, vendors, and implementation firms have finally understood that CRM is not a technology play and have begun to understand the significance of getting the people, process, and technology mix right to drive CRM success." --Barton Goldenberg, founder and president, ISM Inc.