• March 2, 2005
  • By Colin Beasty, (former) Associate Editor, CRM Magazine

March 2, 2005

UniPress announced that Alvarez Technology Group, a professional IT services company, has selected FootPrints to streamline internal operations and deliver service and support to its customers. The Web-based service desk will provide a platform to create individual projects for more than 100 clients within FootPrints. Within these projects agents and customers will log and resolve varying types of service requests. Creo, a global imaging and software technology company, has selected Salesforce.com to manage and share customer information in an on-demand service in multiple languages across Asia-Pacific, North America, and Japan. Creo has integrated Salesforce.com and SAP using Salesforce.com's sforce platform to gain a comprehensive view of its customer base. United Way of Greater Toronto has implemented Business Objects. United Way will use the query and analysis capabilities of BusinessObjects for UnitedWay@work, a custom online-fundraising management system. Administrators will track and manage the performance of UnitedWay@work campaigns. LexisNexis Interface Software announced that New York-based investment bank Sandler O'Neil and Partners has selected InterAction, a CRM solution for investment banks and similar financial services institutions. Sandler O'Neil will deploy InterAction firmwide to create a centralized management process for client information. IN THE NEWS Industry research firm META Group today published a note titled "PeopleSoft/Oracle Merger: The CRM Market's Loss is Siebel's Boon." META Group states that it has learned that Oracle will continue to sell PeopleSoft CRM "as a new customer product only in some situations." Oracle has previously stated the PeopleSoft CRM would be available to new customers if requested. META concluded the loss of PeopleSoft CRM to be Siebel Systems gain, due to a lack of CRM alternatives among ERP vendors. META Group also stated that Siebel is well positioned to serve those new CRM customers given its functional, vertical, and analytical footprints in the market. Blue Martini Software and Multi-Channel Holdings, part of Golden Gate Capital, a privately held portfolio company, announced that they had entered into a definitive merger agreement for Blue Martini to be acquired in an all-cash transaction valued at $4 per share. The transaction, which is still subject to stockholder approval, is valued at approximately $54 million. The agreement was approved by the boards of both companies. Salesforce.com is expanding its relationship with DHL Global Mail. DHL will now use Salesforce.com as its global strategic CRM platform, which includes Europe and Asia. Salesforce.com was implemented throughout the sales, marketing, and customer service teams within DHL Global Mail division. NEW PRODUCTS ATG (Art Technology Group), a software provider for marketing, commerce, and customer service, announced ATG On-Demand, a suite of application hosting services. ATG On-Demand delivers e-marketing, e-commerce, and e-service solutions via application hosting and managed services. With ATG On-Demand, the company aims to give end-users the advantages of an ASP without limitations on customization, integration, and security. eOn Communications, a provider of unified voice, email, and Web communication solutions, started shipping a new prepackaged adapter for integrating its Multimedia Contact Center Solution, called eQueue, with Genesys Telecommunications Laboratories customer interaction management platform. The adapter eliminates the need for the custom developments required to enable cross platform, intelligent routing, load balancing, and screen-pop capabilities. Related articles: Midmarket Champions Salesnet and UniPress Software Announce an Alliance
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