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Biographical Information
Leonard Klie, Speech Technology magazine
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Articles By Leonard Klie, Speech Technology magazine
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Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Posted 16 May 2009
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Posted 22 Dec 2008
The voice platform vendor helps itself to a portfolio of self-service applications.
Posted 10 Dec 2008
Parent company of contact center solutions provider Syntellect snaps up another peer.
Posted 22 Oct 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Posted 22 Jul 2008
CRM, together with telephony technologies, leads to better sales for a direct marketer.
G-Force '08: Despite the increasing popularity of Web interactions, customers keep calling.
Posted 30 Apr 2008
G-Force '08: At its annual user conference, the Alcatel-Lucent unit expands on the launch of its latest offering.
Posted 30 Apr 2008
Contact center solutions provider KomBea claims its new offering is "turning the live agent call-handling game on its head."
Posted 18 Apr 2008
As the shopping season approaches, retailers can expect disgruntled customers.
Posted 15 Nov 2007
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
Posted 03 Oct 2007
Despite improving satisfaction scores, call centers need to provide more positive experiences for consumers; the lesson can also be applied to other channels.
Posted 27 Apr 2007
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