• January 24, 2012
  • By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com

MicroAutomation Releases MicroMessenger Powered by Voxeo

ORLANDO, Fla. (Call Center Summit) -- MicroAutomation and Voxeo today announced the release of MicroMessenger, the first Voxeo Connect Certified Partner Application. The interactive campaign management and outbound notification application from MicroAutomation has undergone rigorous evaluation and validation and is now available in the Voxeo cloud for use with Voxeo Prophecy IVR hosting.

This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011. At that time, MicroAutomation was certified as a preferred professional services partner as part of the Voxeo Connect partner program to provide IVR and CTI design, development, and implementation services for Voxeo customers.

MicroMessenger 5 is a platform-independent application that contains several ready-to-use campaign templates for simple appointment and payment reminders, customer surveys, and customer or employee notifications.

"MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact," said Scott Fischer, MicroAutomation's chief operating officer, in a statement. "By leveraging Voxeo's 100 percent uptime hosted cloud, customers can quickly and affordably create, launch, and scale high-value outbound applications."

"We are very pleased to have MicroAutomation as our first certified partner app," said Clayton Reed, senior vice president of worldwide sales and marketing at Voxeo. "Most organizations struggle with how to better communicate with their customers around the world. As we go forward, look for us to expand even further on the idea of proactive notification."

John Amein, senior vice president of product management at Voxeo, said: "We're excited to partner with MicroAutomation. Their proven, easy-to-use campaign manager, combined with our battle-tested outbound IVR platform, offers robust functionality for mission-critical applications. We've delivered billions of outbound notifications on the Voxeo platform, and we see proactive customer care using voice and mobile channels, like SMS, playing a larger, more strategic role in how companies interact with customers."

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