Pega: Enterprise AI decisioning and workflow automation

Pega: Enterprise AI decisioning and workflow automation
  • 1 Rogers Street
  • Cambridge MA 02142
  • Ownership: Public
  • Number of Employees: over 1,000
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We are Pegasystems – dedicated to streamlining business and enhancing customer engagement. Our Global 3000 customers rely on our dynamic, strategic applications to drive excellence in their sales, marketing, service and operations. We seamlessly connect our customers with their customers across channels, in real-time. Our adaptive, on-premise and cloud-based apps – built on our unified Pega 7 platform – empower people with comprehensive visual tools to extend and change applications to meet strategic business needs.

Product Description

Transform your customer engagement with CRM applications spanning the entire customer journey. Pega CRM applications evolve to meet changing business needs while driving competitive advantages. Marketing Software Grow Loyalty and Revenue Pega Marketing dynamically recommends the most relevant action and offer content, across channels, to optimize each customer’s lifetime value. Sales Automation Software Accelerate and Improve Sales Results Only Pega combines core Sales Force Automation capabilities with intelligent real-time guided selling, end to end sales process automation, mobile, and agile processes to help you sell more efficiently and effectively. Customer Service Software Engage Customers Everywhere Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Field Service Software Streamline the Service Experience Pega Field Service modernizes and improves the service experience for mobile field workers and customers. This single application combines an industry-leading customer service dashboard with a fully functional mobile app that guides field workers through an efficient, successful service call. Co-Browse Software Build Stronger Customer Relationships Pega Co-Browse is an application that allows your employees to instantly view what a customer is seeing on your web site. In just one click, you can assist your customers as if you are looking over their shoulder with visual cues and within a secure environment. Customer Intelligence Software Optimize Customer Value in Real-Time Maximize customer value by acting with relevance, consistency, and at the right time. Continually adapt your decisions using real-time contextual data and predictive intelligence, ensuring customer actions are always relevant and personal on every channel. Harness a single decision authority that unifies decisions for consistent experiences. Act with accuracy and speed while making value-added decisions.

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