• June 9, 2015

Accenture Teams with Pegasystems on Solution to Help Insurers Improve Multichannel Cross-Selling

Accenture has launched Accenture Insurance Customer Insights Solution, an integrated solution available in the cloud or on premises, that gives insurers access to new distribution models, with management across multiple channels, including social media.

The solution uses Accenture Duck Creek Policy as the core policy administration platform, which provides the architecture that enables Pegasystems to integrate its front-end omni-channel, digital and mobile distribution capabilities through the Duck Creek Anywhere functionality. The combined solution can help insurers to centralize product and policy management and make better underwriting decisions. Additionally, it can provide a comprehensive view of the customer and applies predictive analytics to identify product recommendations, and deliver those data-driven recommendations to users across multiple channels, including mobile, Web, and telephone.

"As insurers strive to capitalize on opportunities afforded by access to the vast amounts of customer data available today, this new solution can help them quickly identify opportunities triggered by customer life events and deliver product recommendations," said Cindy De Armond, a managing director in Accenture Property and Casualty Insurance Services and the policy services offering lead for North America, in a statement. "By combining Pega's market-leading customer experience and easy-to-navigate desktop tools with Accenture Duck Creek core insurance processing offerings, the solution can help carriers deliver new products to their customers when, where, and how they want them."

Accenture Insurance Customer Insights Solution expands the Accenture Duck Creek Policy solution, which helps insurers manage the lifecycle of an insurance policy. Leveraging the Accenture Duck Creek Anywhere technology, the integrated solution can provide a comprehensive view of product management and help insurers define, design, modify, and deploy products. Cloud management capabilities are provided via the Accenture Cloud Platform, the multicloud management platform powering Accenture hybrid cloud solutions.

"Accenture and Pega have a long history of working together to help insurers around the world transform their businesses by improving customer experiences, refining underwriting processes, lowering costs and driving growth," said Chris Blatchly, vice president and global insurance business line leader at Pegasystems, in a statement. "This new solution exemplifies how clients can benefit when leading providers collaborate to bring innovation to market."

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