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Visit their Web site: www.pega.com
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Pegasystems Build for Change® Platform is the heart of Better Business Software®. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®. For more information, please visit us at www.pega.com.



Pegasystems is a recognized leader in CRM by both Forrester and Gartner. More and more of the world’s leading companies are turning to Pegasystems to help manage the delivery of their customer experiences at every stage in the customer lifecycle. Our clients have implemented highly successful strategies for customer service, acquisition, cross-selling, up-selling and retention, enabling them to effectively align the needs of their customers with their business objectives. Many Pega clients have been recognized for excellence in their customer experience initiatives.


Product Description

The #1 Customer Service Solution for the Enterprise

Customer service delivery is changing at an unprecedented pace with new channels, devices, products and regulations, combined with dramatically increased customer and shareholder expectations. With Pega, the world's leading service organizations engage customers with omnichannel service, simplify the experience for customer service representatives, and make change a strategic advantage.Click here to learn more about Pega’s customer service solution.


Optimizing Customer Value through Next-Best-Action Marketing

Pega's revolutionary Next-Best-Action predictively delivers customer-centric offers that lead to greater engagement, frictionless messaging, revenue, and profits. We help organizations move beyond segmentation and the campaign because our approach manages customer relationships across inbound and outbound channels. Pega constantly evaluates the customer situation with predictive models and your business goals to dynamically recommend the most relevant action, offer, content and channel. With Pega Next-Best-Action, you can take advantage of every dealing or conversation to proactively interact with your customer to build optimized lifetime value. Click here to learn more about Pega’s Next-Best-Action marketing solutions.


The Most Intelligent Sales Force Automation Solution for the Enterprise

Typical SFA applications just capture data, but don’t really help your reps sell. By marrying traditional SFA capabilities with real-time guidance, intelligent automation and agile processes that instantly adapt to best support each sales opportunity, only Pega can automate the entire sales cycle from prospecting and lead assignment to sales stage promotion and product fulfillment.Click here to learn more about Pega’s Sales Force Automation solution.

Whitepapers, Archived Webcasts and Sponsored Content
  • Top 5 Trends in Customer Service Innovation
    Today's CRM technologies are an epic fail when it comes to consistent customer service. Discover a better way. Find out how to make endless transfers a thing of the past for your organization. Download this eBook by Steve Kraus of Pegasystems to learn the 5 key trends in customer service innovation. Are your customers tired of being lost in the Bermuda Triangle of interrupted customer service? Download this eBook to learn: •How social and mobile are changing customer service for the better. •Why tracking long-term customer loyalty gives you the best insight •Why the CRM of the future will throw off the shackles of data •How holistic case management can become the secret weapon for the best customer service
  • Info Graphic: Eliminate Obstacles for Your Customers
    To deliver a great customer experience, your customer service needs the power to engage, simplify, and change. Otherwise, every interaction becomes an obstacle course for your customers. With Pega, you can decrease customer effort, increase employee productivity, and lead your industry in customer satisfaction.
  • TD Case Study
    See how TD increased resolution speed by 70%
  • Pega for Customer Service
    Deliver Exceptional Service and Optimize Contact Center Operations with Customer Process Manager (CPM) KEY CHALLENGE: Customer service executives face the nearly impossible task of delivering a high quality, differentiated customer experience while simultaneously improving customer service representative (CSR) productivity. Traditional CRM solutions present large amounts of data to CSRs with no guidance about how to best treat a customer in a specific situation. Add in inflexible systems, and the result is excessive manual work, generic resolutions, inconsistent treatment across channels and little ability to respond to constant change. THE SOLUTION: Pega's customer service solution, Customer Process Manager (CPM), will dynamically guide CSR's through every service interaction, automatically adapt service delivery to the channel or device, and enable rapid response to change without the need for any coding.
  • 5 Ways to Maximize Customer Value
    It's so noisy out there. Your customers are being inundated with more offers and choices than ever before. How can you reach them? Marketing today is about delivering the most relevant offer that will ensure the maximum margin for your business over the long term – it's a continuous conversation with the customer. Getting that conversation right creates loyal customers. In other words, it's about serving the right cookie, to the right person, at the right time. There's a better way to marketing – Learn more at http://www.pega.com/BetterWay
This company is listed in the following categories:
AnalyticsChannel ManagementCloud-based CRMCustomer Service/Call Centers
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceIntegrationManufacturing/AutomotiveMarketing Automation
MobilePharmaceuticals/ChemicalsRetailSales Automation
Social CRMTechnologyTelecommunicationsTransportation
Articles Mentioned
Pegasystems Releases New Version of Pega Marketing
Pega Marketing delivers significant improvements in personalized customer engagement.
Pega Updates Pega Customer Service
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
Pegasystems Acquires Ultima Information Technology
Pegasystems' acquisition of its Turkish partner establishes a formal Pega presence in Turkey.
CRM Evolution 2014 Day Three: As Social Engagement Strategies Mature, New Challenges Arise
The sports industry uses social media to connect with fans during slow periods.
The 2014 CRM Market Leaders
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
Popular Articles

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