Concentrix

Concentrix
  • 44201 Nobel Drive
  • Fremont CA 94538
  • Year Founded: 2004
  • Ownership: Public
  • Number of Employees: over 1,000
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Profile

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Visit www.concentrix.com to learn more.

Product Description

Today’s business leaders are focused on implementing digital transformation, with the goal of making channels transparent to their customers. Concentrix Outcome-Based Delivery Model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics. Our comprehensive solutions support self-service, agent assisted self-service, and agent interactions to enable frictionless customer experiences.

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