Concentrix

Concentrix
  • 44201 Nobel Drive
  • Fremont CA 94538
  • Year Founded: 2004
  • Ownership: Public
  • Number of Employees: over 1,000
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Profile

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.

Product Description

Today’s business leaders are focused on implementing digital transformation, with the goal of making channels transparent to their customers. Concentrix Outcome-Based Delivery Model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics. Our comprehensive solutions support self-service, agent assisted self-service, and agent interactions to enable frictionless customer experiences.

Whitepapers, Archived Webcasts and Sponsored Content

  • November 13, 2018 Webinar on AI and Other Transformational Technologies
    Register now for our upcoming webinar: "AI and Beyond: Taking Technology from Hype to Execution"
  • Virtual Assistant Solutions
    Learn how you can deliver conversational customer care across all channels.
  • Fraud and Compliance Solutions
    Learn how to protect your customers from internal and external threats.
  • The State of IVRs in 2018 Roundtable Webinar
    Join Darla Tucker, Convergys Director, Customer Solutions, and a panel of industry experts as they explore "The State of IVRs in 2018: Speech-Enabled IVRs are Thriving" on Wednesday, March 14, 2018 at 11:00am PT / 2:00pm ET. This live roundtable webinar will help you understand why optimizing your IVR is critical to your success and provide insights into new technologies such as visual IVR, conversational customer care, and artificial intelligence.

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