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24[7].ai - Customer Service Platform Products and Solutions
2105 S. Bascom Ave. Suite 195
Campbell CA 95008
USA
http://www.247.ai
Year Founded: 2000
Ownership: Private
Number of Employees: over 1,000
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Categories
Customer Service/Call Centers/Contact Centers
Articles Mentioned
Retail AI Market to Be Worth $164.74 Billion by 2030
KM, AI Need to Work Together for Optimum Success, eGain Speakers Contend
Thryv Adds Social Media Capabilities to Marketing Center
Salesforce Partners with NVIDIA and Google Cloud at Dreamforce 2024
HubSpot Launches Breeze AI Tech at INBOUND
Salesforce Unveils Agentforce
ServiceNow Launches Xanadu Release of the NOW Platform
Applying AI Successfully to Customer Service
Chatbot Market to Grow by $5.37 Billion by 2028
Pitchit Launches Lead Qualification as a Service
boost.ai Partners with CX Effect
Customers Look for Successes with Genesys at Xperience '24
Propel Software Launches Spring '24 Release
Genesys Shepherds in A New Era of Contact Center AI at Xperience '24
SWIPEBY Launches AI-Driven Social Media Content Creator
At Knowledge '24, ServiceNow Partners with Genesys and Adds GenAI Capabilities to Now Assist
HubSpot Launches Content Hub
Colleen Unveils Generative AI Voice Technology
B2B Needs to Adopt an E-Commerce Approach
CRM in Education: Vertical Markets Spotlight
CRM in Media/Entertainment: Vertical Markets Spotlight
Coveo's Spring '24 Release Adds AI Capabilities
Brevo Launches Commerce Suite
Xactly Adds Composability Across Intelligent Revenue Platform
Golden Nugget Wins with PolyAI
Iterable Launches Winter 24 Product Release
A Look Ahead at CRM in 2024
The Various Roles of Sales AI
ON24 Launched Next-Generation Intelligent Engagement Platform
Amazon's Buy with Prime Integrates with Salesforce Commerce Cloud
CallTrackingMetrics Launches Personalized Plans
Wishpond Files Patent for AI-Enabled Virtual Representative
Chatbot Market To Be Worth $15.5 Billion by 2028
Self-Service Buying Goes Mainstream
FCC Updates Consumer Consent Rules
Eviivo Debuts Concierge GenAI Guest Messaging Tool
4 Strategies for Owning the Entire Sales Funnel, From Creation to Close
Hootsuite Releases an Enhanced Inbox for Digital Marketers
SugarCRM and Mobileforce Partner
One AI Unveils Generative AI Solution for CRM
Digimind Adds ChatGPT and AI Sense to Social
Why AI Contextualization Is Key for Modern Customer Experiences
Microsoft Adds AI to Dynamics 365 and Power Platform
SugarCRM Debuts Digital Self-Service Capabilities
Kore.ai Announces mParticle Partnership and Retail Assist Launch
3 Tips for Providing 24/7 Customer Service
Create a More Human Omnichannel
As Contact Centers Become More Complex, Testing Grows in Importance
Uberall Adds Messages to CoreX Platform
Simpleview Partners with Satisfi Labs
Freshworks Unveils Its Fall '22 Product Release
3 Areas Where Good Chatbot Design Can Strengthen Customer Relationships
The 2022 CRM Industry Hall of Fame: Harley Manning
Chatbot Market to Reach $13.9 Billion by 2027
Freshworks Adds FreshChat in Summer '22 Release
Prepare for the Age of the Metaverse Economy
The Top Customer Service Trends for 2022: New Service Channels and Challenges
[24]7.ai Enters CCaaS Market with Engagement Cloud
Knock CRM Adds AI Voice and Call Intelligence
Perception Point Launches Advanced Threat Protection for CRM Platforms on Salesforce AppExchange
Smith.ai Debuts Real-Time Performance Tracking and Analytics for Outreach Campaigns
Bluefin and Upwire Partner for Automated Payment and Customer Communications
Chatbots Show Huge Growth Potential
Gupshup Launches WhatsApp Commerce Solution
4 Ways AI Can Improve the Customer Service Agent Experience
[24]7.ai Enhances the [24]7.ai Engagement Cloud
Boatyard Adds Features to Its Customer Service Platform
Linc’s CX Automation Now Supports Instagram Direct
Orbita Launches Expanded Orbita Outreach
Linc Integrates Its CX Automation Solution with Gladly
Field Service Management to Be a $5.1 Billion Market by 2025
Chatbots Can Turbo-Charge Your CRM
The Top Marketing Trends: AI and Automation Drive Digital Interactions
Modern Customer Experience Requires AI, CX Connect Speakers Stress
Chatbot Market to Reach $10.5 Billion by 2026
Comm100 Launches Task Bot for SMBs
Thumbtack Partners with Workiz
Feedvisor Launches Advertising Optimization and Intelligence Platform
UrVenue Partners with Satisfi Labs on Hospitality Virtual Assistant
Quiq Expands Partnership with Snaps
The Key to Global Success? Global CRM
CivicPlus Partners with Frase on Government Chatbot
What’s in Store for CRM in 2021?
Terminus Adds to Engagement Hub
California's Prop 24 Data Protection Rule Passes
What Every Retailer Needs to Know About Live Chat in 2020 (and Beyond)
Pipedrive Unveils LeadBooster 2.0
COVID-19 Has Forced a Pivot to Digital-First. Here’s How Companies Adapt
[24]7.ai Unveils Engagement Cloud
Maestro PMS Integrates with Fetch Feedback App
IVAs: The First Responders for Customer Service
WestJet Customer Satisfaction Takes Off
Demystifying Cryptocurrencies: Promise and Potential Lead to Growing Appeal
Customer Engagements Must Be Multi-Experience Interactions
HubSpot Launches CMS Hub
AI Is Reshaping Consumers’ Expectations for Customer Service
EGC Group Introduces Raydeus Online Listing Management Platform
Artificial Solutions Integrates with Vonage
72 Percent of Consumers Will Switch Brands After One Bad Experience, Study Finds
Customer Self-Service: Fast, Cheap, and in Control
The Chatbot Market Is Poised for Massive Growth
To Get Maximum Benefit From Your CRM, Don’t Overlook These Capabilities
SugarCRM Introduces Fall 2019 Release
Is Your CRM as Intelligent as It Should Be?
The Meandering Path from IVRs to IVAs
SugarCRM Launches Discover Analytics Tool
Sitecore Updates Experience Platform, Content Hub, and Managed Cloud Services
The Case for Having Human, Not Robot, Customer Support 24/7
New Workforce Management Transfers Power to Agents
Dynata Launches Marketplace for Greater Access to First-Party Consumer Data
On the Scene—Smart Customer Service: Companies Can’t Overlook the Human Element
CRM evolution Video: What Are the Drivers of Digital Transformation?
teleNetwork Has Rebranded as OneSupport
Nimble Partners with Simply Mail Solutions
5 Building Blocks for Digital Transformation
Impiger Introduces Bluefish.ai Chatbot Platform
Chat Is the Channel of Choice, For Now
LiveChat Launches Academy to Help Users Master Chatbots
NAVIS Launches Complete Hospitality CRM Suite
UserTesting Enhances Live Conversation
Confirmit Launches Horizons 24
[24]7.ai Adds Advanced Conversational Capabilities to Its Virtual Agent
New Engen MarTech Company Launches
FocusVision Launches InterVu Now
How Much Personalization Is Too Much?
CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex's Self-Service Capabilities
'This Chat, Email, Text, or Social Media Post May Be Recorded for Training Purposes'
[24]7.ai’s Customer Service Data Breach Compromised Delta, Sears, and Kmart Customers
The 2018 CRM Service Elite Customers: Boscov's Department Stores
[24]7.ai Launches Winter 2018 Release
Conga Launches Conga Sign
[24]7.ai Adds Intelligent Messaging Support in Fall 2017 Release
Retailers Need to Adapt to the Smart Customer
Pulling Maximum Benefit From a Partner Ecosystem
Bots Are Here to (Self-) Serve You
SSI Launches SSI Suite for Collecting Consumer Insight
The Customer Service Halls of Fame and Shame
The 2017 CRM Market Rising Stars: Marchex
[24]7 Launches Customer Journey Analytics
Blue-9 Harnesses Its Resources with SAP Anywhere
Bots Should Be in Your Contact Center’s Future
Get Smart Content and Bombora Partner on Audience Insights Solution
The 2017 CRM Service Leaders: Interactive Voice Response
[24]7 Works with Adobe for Launch's Launch
TechTarget Updates Priority Engine
AcuityAds Launches Self-Serve Programmatic Marketing Platform
Marchex Partners with [24]7
Is an Omnichannel Environment Truly Attainable?
4 Keys for Multilanguage Customer Service Success
At DreamForce, Salesforce Shows Its Acquisitions Are Paying Off
Q: Customer Agents or Self-Service? A: Both
[24]7 and Amdocs Partner
Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame
7-Eleven Tests Drone Delivery to Customers
The 2016 CRM Market Elite Customers: Dormify
Nuance Communications to Acquire TouchCommerce
Two Methods for Sales Training Reinforcement We’re
Not
Using
Brands Bet on Bots
Tips to Balancing Contact Center Automation Costs and Quality
[24]7 Launches Customer Acquisition Cloud
4 Ways Mobile App Providers Can Deliver Better Customer Service
EnterpriseDB Partners with Google Cloud Platform
Customer Service Advances with Mobile, Cloud, and Analytics Solutions
The 2016 CRM Service Leaders: Interactive Voice Response
The 2016 CRM Service Rising Stars
The 2016 CRM Service Rising Stars: [24]7 Adds Deep Neural Networks to IVR Systems
The 2016 CRM Service Elite: Michigan Veterans Affairs Agency
X2CRM Unveils Version 5.4 of its CRM Platform
Insite Software Acquires Storyworks1
CRM Integration: If You Don’t Coordinate, You Might Alienate
Livefyre Partners with Adobe for Curated Social Content
Is Your CRM System Aligned with Your Entire Business?
[24]7 Adds Deep Neural Networks to IVR
5 Sales and Marketing Problems that AI Can Solve
NewVoiceMedia Releases ContactWorld Quickstart for SMBs
The 2015 CRM Market Rising Stars: Conversica Simplifies Lead Follow-ups and Conversions
IBM Launches Event Readiness to Help Businesses Handle Spikes in Online Traffic
[24]7 Launches Virtual Agent Technology
Zendesk Launches Zopim Premium Chat for Larger Teams
Tealium Streamlines Real-Time Customer Data with Tealium DataAccess
At ICON15, Infusionsoft Reveals Improved Campaign Builder and Payments Options
noHold Integrates Virtual Assistants and Live Chat
Do You Know Your Customer Service Type?
Microsoft Convergence Day 2 Brings Collaborations to Add Value for Customers
Culture and Collaboration Are Key to Brick-and-Mortar Success
Overcoming Your Big Data Fears
Coaching Solutions Guide Reps to Sales Success
An Evening with Buddy Valastro, the Real-Life Willy Wonka
[24]7 Gains Virtual Assistance Technology with IntelliResponse Acquisition
An Evening with Buddy Valastro, the Real-Life Willy Wonka
Tips for a Successful Channel Partner Relationship
How Social Service Communities Can Drive Loyalty
ComputerSupport.com Merges with VP Solutions
A Back-to-Basics Guide to CRM Adoption
[24]7 Releases [24]7 Speech
Apple and IBM Forge Global Partnership to Transform Enterprise Mobility
3 Steps for Rethinking Your Customer Relationships
Bottlenose Debuts Nerve Center 2.0
A Case for Sales Coaching
Commence Previews Customer Portal App
Snapfish Finds Live Chat a Snap for Customers and Agents
Engagor Launches Engagor Mobile
IVR Is the Right Prescription for a Native American Health System
Five Steps to Choosing a CRM Solution
Moxie Software Enhances Its Spaces by Moxie Suite
Aspect Releases Zipwire Cloud-Based Contact Center Solution
Best Practices for Marketing in an Online Community
CustomerCount Adds Device Detection Capabilities
Customer Support: Keeping Up with the Digital Migration
Cablevision Launches Virtual Receptionist for Small Businesses
Three Tips for Surpassing Customer Expectations
[24]7 Bets on Social Sharing
HP Adds Social Media to Customer Engagement Management (CEM) Services
Rising Support for Automatic Dialers
Brand Advocates Become Direct Sales Forces with [24]7 Social
Base Adds Geolocation Feature to Sales App
BT Expands Cloud Contact Center with Customer Self-Service and WFO
Schools Need to Rethink Their CRM Approaches
Customer Retention Requires Open Communication
Making the Most of Social Media
Billtrust Adds IVR Capability to Its Billing Services Suite
Parature Unveils Social Customer Service Suite
SocialFlow Delivers Mobile Access for Social Media Management
engajer Video Platform Now Integrated with Leading CRM Software
[24]7 Acquires Social Commerce Firm Shopalize
Companies See Payoffs in New Approaches to Technical Support
The Siri Effect
Market Focus: Automotive Dealers Go Digital
Rexter Introduces Professional Relationship Management (PRM)
CRM Service Awards: Rising Stars
Ve Interactive Introduces a Chat App
RightAnswers Releases SuiteApp for NetSuite's SuiteCloud Platform
Parature and Microsoft Expand Partnership
[24]7 Releases New Chat Product
IVR Fuels Improved Customer Service for Propane Supplier
Creative Virtual Launches V-Person Social Media
Navigating Privacy Land Mines
Applying Data Analytics to Customer Interactions
SapientNitro Launches Cloud-Based Digital Customer Engagement Platforms
Contact Centers Are a Growing Industry
The Value of the Omnichannel Approach
The New Sales Tool Is Mobile
Engineering Quantum Leaps
Creative Virtual Release New KM Solution
Want to Put Customers First? Go Mobile First
Lower Your Service Costs
Creative Virtual Announces V-Person Mobile
In High Tech, Social CRM Is All the Rage
Oracle Recognizes the Need for Change
Hurd Makes His Mark
Optimize Your Mobile Marketing Database
Comm100 Live Chat for iPad Released
How Time Data Virtualization Turns Customers into Raving Fans
Most Customer Service Tweets Go Unanswered
Twitter: Hearing 140 Million Voices
Yahoo! Small Business Launches Marketing Dashboard
National Network of Digital Schools Employs Parature for Multichannel Customer Support
The Alchemy of Behavioral Targeting
Video Production Made Easy
VirtuOz Launches Micro-Agents
Virgin Launches Personal Tech Support
European Travel Site Uses Intelligent Virtual Agent to Deliver Personalized Support Through Facebook
Microsoft Teams Up with 24/7 on Customer Service Software
Accenture Releases Citizen Self-Service Portal
Ally Bank Launches Two New “People Sense” Commercials
GPI Releases Translation Connector for RightNow CX
WorkSpace Bolsters Contact Center Portfolio with Live Agent Support and Customer Satisfaction Measurement
Web Self-Service with 'Instant Answers'
Dealer Text Chat Drives Mobile Sales for Auto Dealers
Customer Satisfaction: Don’t Leave Work Without It
Channel Partners to Drive Cloud Transformation
TeamSupport.com Integrates with Zoho CRM
Cincinnati Bell Launches Support Forum
Duane Reade Installs a Virtual Assistant in Its Newest Store
Chronic Billing Disorder
Rise in Social Media Requires Businesses to Rethink Customer Value
Peer Power
24/7 Customer Teams with CEB on a Customer Effort Management Solution
Speech Analytics Captures Consumer Sentiment
Frito-Lay Sets Guinness Record for "Most Fans on Facebook in 24 Hours"
Interacting with Social Customers, 101
Egyptian Unrest Puts Call Centers To the Test
Clickatell Launches New Personalized Priority Messaging Text
FinancialForce.com Announces New Portal Within Salesforce Customer Portal
Zoho Now Offers Unified Search
Employing a Community
The Trouble with Tribal
6 Ways to Make Money by Measuring Enterprise Content Management
“For a Happy Customer, Please Press 1”
Get Social and You’ll Sleep Better
2010: The Year of Measurable Social Media?
The Integration Advantage
On Your Marketing, Get Set, Go
Calling All Social Customers
"Second-Generation Analytics" with Quantivo's Omniture Adapter
The 2009 CRM Service Awards: Service Elite -- LifeLock: Scaling for Security
The Next Evolution of SaaS?
We the People
Next Customer, Please!
Stuffing the Ballot Box—With Complaints
Market Focus: Energy/Utilities -- Empowered Consumers Are Ready to Flip the Switch
Virtual Spenders
Wake Up! The New Customer Refuses to be Bored
8 Enterprise Strategies That Stick
4 Ways to Fix Your Email Marketing
Long Live the Brand
SAP Refocuses on "Fun"
The Rise of the ''Anywhere Application''
The Big Rigs Get Revved Up
Are We There Yet?
The 5 Pain Points of E-Commerce
Filling the Void in CRM Application Support
Monitoring the Partners
Knowledge Management Made Easy
dbaDIRECT's Outsourcing Hit
The Big Picture
Market Focus: Government: Citizen Satisfaction
Forecasting a Flap
Home Bodies
When Virtual
Is
Reality
Businesses Protect Data by Sending It Out
Demystifying CRM Adoption Rates
Practical Presto!
DM Days Says 'Search Me'
India Is By Far No. 1 for Outsourcing
Domestic ''Insperiences'' Are on the Rise
Unlock CRM Potential with Enterprise Marketing Management
Incubator Helps Startups Sample SaaS
A Web Site Gets the Royal Treatment
Oracle Will Buy Siebel
June 24, 2005
Cingular B2B Gets Good
The Personal Touch
AOL Tightens Its Phishing Net
The 2005 Service Elite Awards
March 24, 2005
January 26, 2005
January 24, 2005
January 19, 2005
November 24, 2004
November 23, 2004
The Missing Link in CRM: Customer Acquisition Management
Transactions: Customer Wins for September 14, 2004
Best Practices for Solving the Self-Service Paradox
Transitions: Executive Changes for August 24, 2004
Wires: News and Products for August 13, 2004
What's in it for Me?
The Missing Link in CRM?
Wireless Reporting Speeds Access to Sales Data
The Week in Review: July 2, 2004
Is ''Relationship Starvation'' Choking Consumer-Driven CRM Success?
10 Strategies for Customer Service Success
Midsize Companies, Mammoth Results
New Product Spotlight: March 24, 2004
Heard and Overheard
PeopleSoft Launches a Hosted Midmarket Edition
BPO: News & Insight: Prepping For Cell Switchers
The World Wide Wait
The Week in Review: October 24, 2003
New Product Spotlight: September 24, 2003
CRM: Not the Solution
Communications Providers Are at Crossroads Over Adding New Services
One CRM Success Leads to Another
Making Self-Service Work
Sold on CRM
Microsoft Battles for Enterprise Acceptance of .NET
Mobile CRM Comes of Age
Salesforce.com Gears Up for Giant Clients
Samsung Uses CRM to Support ''Four Season of Hope''
Suite Dreams
The Partner Channel
The Partner Channel
Is Your Remote Access Infrastructure Prepared for Catastrophic Failures?
Protect Your Web Data and Prepare for New Risks: Reports
All Eyes Turn to PeopleSoft 8 CRM
Creating an Effective Communications Tool Online
Expert Alert: A CEO's Guide to E-Business Strategy
The ASP Solution: Stop! Thief!
Profiling the Chief Customer Officer
Linking the Call Center to the Field Force
Planning Ahead for Data Disaster
Multifaceted Managers
The New e-Farm
Dot Bombs Highlighted in New Survey
Analytics Accelerate e-Customer Feedback
Betting the Farm
eHobbies Delivers Christmas
One on One with your Personal Shopper